Let's Talk Loyalty Hosts | Meet Our Podcast Presenters

Let’s Talk Loyalty Hosts

Amanda Cromhout

Founder & CEO of Truth

Deeply experienced loyalty consultant
Over 25 years of loyalty experience across international markets
Airline and retail executive prior to founding Truth
CEO of TRUTH, global consultancy serving its clients in loyalty excellence
Judge on the International Loyalty Awards
Judging Chair & Founder of the South African Loyalty Awards
Author of the annual South African loyalty whitepaper
Partner of the Customer Strategy Network

Charlie Hills

Chief Strategy Officer

25 years’ loyalty experience
Co-Founder of Mando-Connect, a loyalty specialist partnerships and rewards agency
Multi-Award winning (inc Best Programme, Best in Western Europe, Best Innovation, Best Use of Data)
Author of the “What the Brits Want from Loyalty” and “Understanding Loyalty in Europe” white papers
Editor at Large for The Wise Marketer, Faculty Member of the Loyalty Academy and Conference Speaker
Vice Chair of the IPM Incentive, Prize & Loyalty Community and Judge for the IPM Awards
Certified Loyalty Marketing Professional (CLMP)

Carly Neubauer

Managing Director Elevate Loyalty & OneTap Group

Managing Director of Elevate Loyalty

Managing Director of OneTap Group

Over 20+ years of experience in national business management, senior leadership and C-Level executive positions in fintech and loyalty

Co-Founder of WiiN Global

Board member of IMA MEAPAC

Bill Hanifin, CLMP™

CEO & Managing Editor - Wise Marketer

25+ years in Loyalty Marketing with a passion to unlock the secrets of the consumer path to purchase
Partner and Editor-in-Chief for The Wise Marketer™
20+ year media brand serving as the global source for unbiased customer loyalty news, information, and insights for the loyalty industry
Co-founder and Executive Faculty member of the Loyalty Academy™, a leader in global loyalty education
Current and past Judge for the UK-based International Loyalty Awards
Former Owner of the Customer Strategy Network (CSN)
Certified Loyalty Marketing Professional™ (CLMP™)

Aaron Dauphinee, CLMP™

Chief Marketing & Business Development Officer - Wise Marketer

Award winning B2B marketer with nearly 25 years of consumer-centric and data-driven marketing, market research, small business, and loyalty and rewards industry experience [Alliance Data, Aimia, Bond Brand Loyalty, CEB-Gartner (now), Rubikloud, Shell]
Partner and Executive Faculty Member for the Loyalty Academy™, a leader in global loyalty education, and Board of Regents Executive
Former Marketing Instructor at Metropolitan University (now) in Canada
MBA from Nova Southeastern University in Florida
Certified Loyalty Marketing Professional™ (CLMP™)

Alejandro Gonzalez Saul

Founder and CEO of LEAL HUB

25 years of loyalty and customer engagement experience
Regional leader in designing, crafting and executing cutting-edge loyalty strategies and programs for global references like American Express, Mastercard, Aeromexico, Puntos Colombia and FEMSA
Leader with experience in creating and growing successful startups in the loyalty industry
Consultant and advisor for companies interested in designing, creating, implementing, growing, or revitalizing their loyalty strategies.
Writer for Merca 2.0 magazine, decoding industry trends and sparking strategic discussions
VSpeaker at national and international events, sharing actionable insights from experience

Bridget Blaise-Shamai

Global C-Suite Executive

Former President of the AAdvantage Program, the award winning travel rewards scheme for American Airlines
Twenty five+ years of commercial and loyalty experience producing top results at leading global companies and start-ups
Senior Advisor to post Series B start-ups in Fintech, Loyalty Tech, and AdTech
Guest lecturer at US universities on affecting consumer preference to a brand
Mentor to start-up founders

Lisa Brightwell

Founder and Managing Director of Bright Insights Consulting

Founder and Managing Director of Bright Insights Consulting
Former Director of CRM & Loyalty, Middle East & Africa - Marriott International

Nyeleti Sue-Angel Nkuna

Customer Loyalty Strategist

Customer loyalty strategist with a career spanning Ogilvy & Mather, Deloitte Digital, VML, and the LEGO Group.
Skilled moderator and presenter with experience facilitating panels, leading workshops, and appearing as a TV presenter
Vice President & Head of Secretariat at ProWoc – Professional Women of Color in Denmark, driving inclusive, purpose-driven networking to support career progression.