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Epsilon UK Launches the Epsilon Loyalty Index Research Report

Epsilon specializes in personalized outcome-based marketing. They focus on understanding customers to personalize commu...

60 sec

International Women’s Day – WiiN Webinar with LTL Hosts

March 8th is International Women’s Day around the world. To celebrate, ⁠Carly Neubauer⁠ created a very special we...

60 sec

Importance of Emotional Loyalty in Loyalty Programs

Insightful discussion on the importance of emotional loyalty and providing experiential rewards in loyalty programs. To...

56 sec

MGM Rewards: Listening to Customers for Better Changes

MGM Rewards makes big changes by understanding and getting to know customers better. The goal is to improve the experien...

38 dec

Loyalty Connect Global – Join this Loyalty Industry Flagship Event in Dubai

Don't miss the Loyalty Industry Flagship Event in Dubai! Plus, witness the International Loyalty Awards outside the UK...

59 sec

Success Factors of the Starbucks Rewards Program In MENA

A successful loyalty program starts on the frontline. That is one of the Key Success Factors of the Starbucks Rewards Pr...

50 sec

Rapid Experimentation and Data-Driven Decisions

Embrace rapid experimentation and learn from data to understand what works. Keep innovating, keep testing, and keep refi...

43 sec

Omni Hotels and Resorts – Role of employees in delivering the loyalty program

The role of employees in delivering a loyalty program and the importance of creating a seamless experience for guests, e...

42 sec

What Are the Benefits of Using Internal Podcasts for Workplace Loyalty Program Training?

Today’s episode is available in both audio on "⁠Let's Talk Loyalty⁠" and in video format on ⁠www.Loyalty TV⁠. ...

42 sec

Flying Blue: Earning Status through Sustainable Practices

This episode is available in audio form on "⁠Let's Talk Loyalty⁠" and also on ⁠www.Loyalty TV⁠. It has already ...

38 sec

yuu Rewards: Creating Emotional Loyalty Through Brand Engagement

Today’s episode is available in audio format as "Let's Talk Loyalty" and on video as "Loyalty TV". This interview fea...

46 sec

Educating Middle East Businesses on Loyalty Marketing

Discover why businesses need to understand Loyalty Marketing better. This is our final episode of Let's Talk Loyalty an...

58 sec

Establishing a community of loyalty managers in the UAE

Loyalty in Russia, Russian Loyalty Awards and UAE Loyalty Conference Hello and welcome to today’s episode of LTL and ...

57 sec

Vietnam Airlines Shares Lotusmiles Loyalty Insights: Empowering Customers to Earn More and Burn More

Today we are back in Asia, this time in Vietnam to learn all about ⁠Lotusmiles⁠, the loyalty programme for ⁠Vietna...

45 sec

The North Face: Creating a Global-Centric Membership Program

This episode is perfect for those of you who love to spend time outdoors, and no doubt, you will also love this iconic o...

50 sec

Check Out Ford’s Awesome Loyalty Program: 13 Million Members!

Today's episode is the first time we are featuring an automotive brand as our guest, and we are delighted it’s such an...

49 sec

Globe Rewards: Customer Engagement as Key KPI

Engagement is key! Globe Group’s loyalty program is all about connecting with its customers and giving them access to ...

57 sec

United Airline’s “Mileage Plus” – Making miles evergreen: A game-changer for loyalty programs

United⁠ is now the largest airline in the world as measured by available seat miles, and its marketing is led by the i...

54 sec

Casey’s Digital Transformation: Turning loyalty points into real value

Today's episode features a loyal listener and friend of the show, ⁠Mike Templeton⁠, Head of Digital at Casey’s. �...

50 sec

Loyalty Methods – Reducing Risk and Ensuring a Seamless Transition

Loyalty Methods⁠ is the platform powering some iconic loyalty programs such as 7-Rewards, MGM Resorts and Western Unio...

39 sec

What are some of the benefits that co-op members receive?

Today's guest joins from a unique and inspirational brand which is guided by four pillars and values that guide everythi...

47 sec

Discover the Asia Pacific Loyalty Awards

Why did the Australian Loyalty Association decide to launch the Asia-Pacific Loyalty Awards? Sarah Richardson⁠ is the...

52 sec

Circle K’s Pokémon Go Partnership – An Award-Winning Game Driving Footfall

Today's episode features⁠ Circle K⁠, one of the world’s leading convenience and fuel retail businesses which opera...

50 sec

McDonald’s Rewards – Global Loyalty Insights

Maximizing Customer Loyalty: Strategies for Long-Term Success Today’s episode features a brand that has been at the T...

47 sec

Blind Loyalty – 101 Loyalty Concepts – Simplified

Today's episode of Let's Talk Loyalty and Loyalty TV features one of our favorite and most frequent guests on the show, ...

40 sec

Driving Ancillary Revenue in Travel Loyalty Programs with Points and Plusgrade

Today’s guest is well known to everyone working in the travel loyalty industry globally. ⁠Danielle Brown⁠ is the C...

32 sec

Dubai Golf Shares * Viya* – A Lifestyle Platform Driving Loyalty for Golf, Dining & Entertainment

Today we meet the CEO of an iconic brand here in the UAE. ⁠Dubai Golf⁠ was established in 1988 and manages some of t...

59 sec