Today we are back in Asia, this time in Vietnam to learn all about Lotusmiles, the loyalty programme for Vietnam Airlines.
Vietnam Airlines is part of the SkyTeam Alliance and our guest today is Thi Thu Hien Tran, Deputy Director of Lotusmiles, based in Hanoi in Vietnam.
Hien shares the journey for Lotusmiles from its original launch in 1999 through to today and their latest achievements in loyalty.
Epsilon specializes in personalized outcome-based marketing. They focus on understanding customers to personalize commu...
March 8th is International Women’s Day around the world. To celebrate, Carly Neubauer created a very special we...
Insightful discussion on the importance of emotional loyalty and providing experiential rewards in loyalty programs. To...
MGM Rewards makes big changes by understanding and getting to know customers better. The goal is to improve the experien...
Don't miss the Loyalty Industry Flagship Event in Dubai! Plus, witness the International Loyalty Awards outside the UK...
A successful loyalty program starts on the frontline. That is one of the Key Success Factors of the Starbucks Rewards Pr...
Embrace rapid experimentation and learn from data to understand what works. Keep innovating, keep testing, and keep refi...
The role of employees in delivering a loyalty program and the importance of creating a seamless experience for guests, e...
Today’s episode is available in both audio on "Let's Talk Loyalty" and in video format on www.Loyalty TV. ...
This episode is available in audio form on "Let's Talk Loyalty" and also on www.Loyalty TV. It has already ...
Today’s episode is available in audio format as "Let's Talk Loyalty" and on video as "Loyalty TV". This interview fea...
Discover why businesses need to understand Loyalty Marketing better. This is our final episode of Let's Talk Loyalty an...
Loyalty in Russia, Russian Loyalty Awards and UAE Loyalty Conference Hello and welcome to today’s episode of LTL and ...
This episode is perfect for those of you who love to spend time outdoors, and no doubt, you will also love this iconic o...
Today's episode is the first time we are featuring an automotive brand as our guest, and we are delighted it’s such an...
Engagement is key! Globe Group’s loyalty program is all about connecting with its customers and giving them access to ...
United is now the largest airline in the world as measured by available seat miles, and its marketing is led by the i...
Today's episode features a loyal listener and friend of the show, Mike Templeton, Head of Digital at Casey’s. ...
Loyalty Methods is the platform powering some iconic loyalty programs such as 7-Rewards, MGM Resorts and Western Unio...
Today's guest joins from a unique and inspirational brand which is guided by four pillars and values that guide everythi...
Why did the Australian Loyalty Association decide to launch the Asia-Pacific Loyalty Awards? Sarah Richardson is the...
Today's episode features Circle K, one of the world’s leading convenience and fuel retail businesses which opera...
Maximizing Customer Loyalty: Strategies for Long-Term Success Today’s episode features a brand that has been at the T...
Today's episode of Let's Talk Loyalty and Loyalty TV features one of our favorite and most frequent guests on the show, ...
Today’s guest is well known to everyone working in the travel loyalty industry globally. Danielle Brown is the C...
Today we meet the CEO of an iconic brand here in the UAE. Dubai Golf was established in 1988 and manages some of t...
Exciting news! 🎉 Join our community and stay updated with our weekly newsletter. Plus, check out our website at https...
Sign up here and get the latest podcast episodes and loyalty marketing news delivered directly to your inbox
