Let’s Talk Loyalty Hosts

Paula Thomas

Founder & Show Host – Let’s Talk Loyalty
  • Created "Let's Talk Loyalty" - the world's first podcast for loyalty marketing professionals in August 2019
  • Twenty-five years blue-chip marketing experience
  • An award-winning podcaster, whose podcast is ranked in the top 3% of all podcasts worldwide AS
  • Former Judge for the UK-based International Loyalty Award
  • Author of the book “Driving Loyalty in Convenience Retail”
  • MBA from Ireland’s top university
  • Certified Loyalty Marketing Professional (CLMP)

Amanda Cromhout

Founder & CEO of Truth
  • Deeply experienced loyalty consultant
  • Over 25 years of loyalty experience across international markets
  • Airline and retail executive prior to founding Truth
  • CEO of TRUTH, global consultancy serving its clients in loyalty excellence
  • Judge on the International Loyalty Awards
  • Judging Chair & Founder of the South African Loyalty Awards
  • Author of the annual South African loyalty whitepaper
  • Partner of the Customer Strategy Network

Charlie Hills

MD & Head of Strategy - Mando-Connect
  • 25 years’ loyalty experience
  • Co-Founder of Mando-Connect, a loyalty specialist partnerships and rewards agency
  • Multi-Award winning (inc Best Programme, Best in Western Europe, Best Innovation, Best Use of Data)
  • Author of the “What the Brits Want from Loyalty” and “Understanding Loyalty in Europe” white papers
  • Editor at Large for The Wise Marketer, Faculty Member of the Loyalty Academy and Conference Speaker
  • Vice Chair of the IPM Incentive, Prize & Loyalty Community and Judge for the IPM Awards
  • Certified Loyalty Marketing Professional (CLMP)

Carly Neubauer

Co-Founder & Director Elevate Loyalty
  • Co-Founder and Director of Elevate Loyalty and Pay2Elevate
  • Over 20+ years of experience in national business management, senior leadership and C-Level executive positions in fintech and loyalty
  • Co-Founder of WiiN Global
  • Board member of IMA MEAPAC
  • Bill Hanifin, CLMP™

    CEO & Managing Editor - Wise Marketer
    • 25+ years in Loyalty Marketing with a passion to unlock the secrets of the consumer path to purchase
    • Partner and Editor-in-Chief for The Wise Marketer™
    • 20+ year media brand serving as the global source for unbiased customer loyalty news, information, and insights for the loyalty industry
    • Co-founder and Executive Faculty member of the Loyalty Academy™, a leader in global loyalty education
    • Current and past Judge for the UK-based International Loyalty Awards
    • Former Owner of the Customer Strategy Network (CSN)
    • Certified Loyalty Marketing Professional™ (CLMP™)

    Aaron Dauphinee, CLMP™

    Chief Marketing & Business Development Officer - Wise Marketer
    • Award winning B2B marketer with nearly 25 years of consumer-centric and data-driven marketing, market research, small business, and loyalty and rewards industry experience [Alliance Data, Aimia, Bond Brand Loyalty, CEB-Gartner (now), Rubikloud, Shell]
    • Partner and Executive Faculty Member for the Loyalty Academy™, a leader in global loyalty education, and Board of Regents Executive
    • Former Marketing Instructor at Metropolitan University (now) in Canada
    • MBA from Nova Southeastern University in Florida
    • Certified Loyalty Marketing Professional™ (CLMP™)

    Alejandro Gonzalez Saul

    Founder and CEO of LEAL HUB
    • 25 years of loyalty and customer engagement experience
    • Regional leader in designing, crafting and executing cutting-edge loyalty strategies and programs for global references like American Express, Mastercard, Aeromexico, Puntos Colombia and FEMSA
    • Leader with experience in creating and growing successful startups in the loyalty industry
    • Consultant and advisor for companies interested in designing, creating, implementing, growing, or revitalizing their loyalty strategies.
    • Writer for Merca 2.0 magazine, decoding industry trends and sparking strategic discussions
    • VSpeaker at national and international events, sharing actionable insights from experience