Paula Thomas
Founder & Show Host – Let’s Talk Loyalty
- Created "Let's Talk Loyalty" - the world's first podcast for loyalty marketing professionals in August 2019
- Twenty-five years blue-chip marketing experience
- An award-winning podcaster, whose podcast is ranked in the top 3% of all podcasts worldwide AS
- Former Judge for the UK-based International Loyalty Award
- Author of the book “Driving Loyalty in Convenience Retail”
- MBA from Ireland’s top university
- Certified Loyalty Marketing Professional (CLMP)
Amanda Cromhout
Founder & CEO of Truth
- Deeply experienced loyalty consultant
- Over 25 years of loyalty experience across international markets
- Airline and retail executive prior to founding Truth
- CEO of TRUTH, global consultancy serving its clients in loyalty excellence
- Judge on the International Loyalty Awards
- Judging Chair & Founder of the South African Loyalty Awards
- Author of the annual South African loyalty whitepaper
- Partner of the Customer Strategy Network
Charlie Hills
MD & Head of Strategy - Mando-Connect
- 25 years’ loyalty experience
- Co-Founder of Mando-Connect, a loyalty specialist partnerships and rewards agency
- Multi-Award winning (inc Best Programme, Best in Western Europe, Best Innovation, Best Use of Data)
- Author of the “What the Brits Want from Loyalty” and “Understanding Loyalty in Europe” white papers
- Editor at Large for The Wise Marketer, Faculty Member of the Loyalty Academy and Conference Speaker
- Vice Chair of the IPM Incentive, Prize & Loyalty Community and Judge for the IPM Awards
- Certified Loyalty Marketing Professional (CLMP)
Tom Peace
Managing Director of The Loyalty People
- 15+ years of experience in the loyalty industry
- Specialist in strategic programme design, building technology solutions and new loyalty trends
- The Loyalty People are strategic consultants with a laser focus on loyalty, CRM and customer engagement
Phil Rubin
Founder & Principal – Grey Space Matters
- 30+ years experience in driving growth for companies and brands
- Founder and CEO – rDialogue, and EVP Global Insights at Bond (after it acquired rDialogue)
- Certified Loyalty Marketing Professional and Board of Regents Member at the The Loyalty Academy
