Paula Thomas

Founder & Show Host – Let’s Talk Loyalty
  • Created "Let's Talk Loyalty" - the world's first podcast for loyalty marketing professionals in August 2019
  • Twenty-five years blue-chip marketing experience
  • An award-winning podcaster, whose podcast is ranked in the top 3% of all podcasts worldwide AS
  • Former Judge for the UK-based International Loyalty Award
  • Author of the book “Driving Loyalty in Convenience Retail”
  • MBA from Ireland’s top university
  • Certified Loyalty Marketing Professional (CLMP)

Amanda Cromhout

Founder & CEO of Truth
  • Deeply experienced loyalty consultant
  • Over 25 years of loyalty experience across international markets
  • Airline and retail executive prior to founding Truth
  • CEO of TRUTH, global consultancy serving its clients in loyalty excellence
  • Judge on the International Loyalty Awards
  • Judging Chair & Founder of the South African Loyalty Awards
  • Author of the annual South African loyalty whitepaper
  • Partner of the Customer Strategy Network

Charlie Hills

MD & Head of Strategy - Mando-Connect
  • 25 years’ loyalty experience
  • Co-Founder of Mando-Connect, a loyalty specialist partnerships and rewards agency
  • Multi-Award winning (inc Best Programme, Best in Western Europe, Best Innovation, Best Use of Data)
  • Author of the “What the Brits Want from Loyalty” and “Understanding Loyalty in Europe” white papers
  • Editor at Large for The Wise Marketer, Faculty Member of the Loyalty Academy and Conference Speaker
  • Vice Chair of the IPM Incentive, Prize & Loyalty Community and Judge for the IPM Awards
  • Certified Loyalty Marketing Professional (CLMP)

Tom Peace

Managing Director of The Loyalty People
  • 15+ years of experience in the loyalty industry
  • Specialist in strategic programme design, building technology solutions and new loyalty trends
  • The Loyalty People are strategic consultants with a laser focus on loyalty, CRM and customer engagement

Phil Rubin

Founder & Principal – Grey Space Matters
  • 30+ years experience in driving growth for companies and brands
  • Founder and CEO – rDialogue, and EVP Global Insights at Bond (after it acquired rDialogue)
  • Certified Loyalty Marketing Professional and Board of Regents Member at the The Loyalty Academy