Title
Duration
Published
Adore Society Shares Personalisation, AI and AB Testing Strategies for Loyalty Success (#618)
35m
November 21, 2024
Building Loyalty with Benefit Loves: Insights from Rachel Mercer, Loyalty Operations Manager at Benefit Cosmetics (#617)
38m
November 20, 2024
Aiming to Understand the Customer: Tech to take a 360 Degree View (#616)
22m
November 19, 2024
Accor Plus – The Subscription Loyalty Proposition Leading the Global Hotel Industry (#615)
44m
November 14, 2024
Stix: el punto de las grandes marcas (#614)
51m
November 13, 2024
Technology of AI is Changing the Way Marketers Work (#613)
20m
November 12, 2024
TrueBlue from JetBlue – Airline Loyalty Driving Passenger Loyalty (#612)
39m
November 7, 2024
Building Loyalty: Bupa Global’s Life Rewards with Rob Harker (#611)
40m
November 6, 2024
What’s Trending in Loyalty Tech? (#610)
20m
November 5, 2024
Ahold USA Shares Loyalty Insights (Largest Grocery Retail Group on the East Coast) (#609)
36m
October 31, 2024
Global customer transformation via B2B loyalty with the Largest Brewer in the World (#608)
32m
October 30, 2024
#607: Mixing it Up with Analytics-driven Market Examples
20m
October 29, 2024
#606: India’s Largest Footwear Retailer Metro Brands Shares Loyalty Approach and Insights
41m
October 24, 2024
#605: LEAL – La plataforma de gestión de relaciones con el cliente(Spanish Episode)
62m
October 23, 2024
#604: A Topline on Analytical Approaches
20m
October 23, 2024
#604: A Topline on Analytical Loyalty Approaches
20m
October 22, 2024
#603: Alshaya Shares Insights as Winner of the 2024 International Loyalty Award (Retail)
38m
October 17, 2024
#602: Mastercard’s Kyle Clark Shares Ideas and Insights from the Holiday Spend Forecast Report
35m
October 16, 2024
#601: If You Want to [Zero] Paaarrrty, Then Check This Out
18m
October 15, 2024
#600: BILT Rewards Continues Dramatic Growth Amidst $3.25 Billion Valuation
42m
October 10, 2024
#599: Understanding Loyalty: Learnings from global and U.S. brands like PepsiCo, McDonald’s and many others
33m
October 9, 2024
#598: Data Sources – How much is enough and when it is too much?
17m
October 8, 2024
Kris+ Loyalty Program from Singapore Airlines (#537)
October 8, 2024
#597: KFC (USA) Focuses on Fun and Fandom to Drive Frequency
47m
October 3, 2024
#596: AI Use Cases for Loyalty Manager’s with Comarch’s Maria Wróblewska
43m
October 2, 2024
#595: Time Out for a Terminology Twist
16m
October 1, 2024
#594: Trust and Taylor Swift – Loyalty Insights from London Business School’s Alex Brown
44m
September 26, 2024
#593: Loyalty Insights for the French Market with the Collinson Group
37m
September 25, 2024
#592: Perhaps It’s In the Mail for Some?
24m
September 24, 2024
#591: Latest APAC Consumer Insights Revealed with Collinson International’s 2024 Travel Benefits and Customer Engagement Report
45m
September 19, 2024
#590: Club Cinepolis, un programa de lealtad en transformación
50m
September 18, 2024
589: Match Point – Advantage to Loyalty Communications
18m
September 17, 2024
#588: Lego Nurtures Lifelong Loyalty through Membership & Community
42m
September 12, 2024
#587: Transforming Healthcare Loyalty -HCF’s Thank You
42m
September 11, 2024
#586: How Artificial Should Your Communications Be?
24m
September 10, 2024
#585: Bakers Delight – Winner of Best Loyalty Program Launch (Asia Pacific Loyalty Awards)
40m
September 5, 2024
#584: You Can’t Avoid Loyalty Fraud, But You Can Attempt to Manage It
50m
September 4, 2024
#583:The Case for Consistent, Clear Communication
20m
September 3, 2024
#582: Livelo’s Award-Winning Proposition Goes from Strength to Strength
40m
August 29, 2024
#581: Premia Juntos +: El programa de lealtad de Coca Cola FEMSA para tenderos(Spanish Episode)
45m
August 28, 2024
#580: Member Care Goes Where?
20m
August 27, 2024
#579: Let’s Talk Loyalty turns FIVE Today! Announcing Partnership with Capillary Technologies.
48m
August 22, 2024
#578: Audacious Success: Dr. Nceba Hene’s Rewarding Journey with AfricanBank
45m
August 21, 2024
#577: Take Care of Business – T&C’s, Privacy, Compliance, and Risk
18m
August 20, 2024
576: PAYBACK (Germany) Shares Its Latest World Class Successes
38m
August 15, 2024
#575: Building Loyalty Globally: Inside IKEA Family’s Success with Kirsty Chalk
36m
August 14, 2024
#574:With Tops Ops Nothing Drops
16m
August 13, 2024
#573: Global Hotel Loyalty Insights with GHA Discovery
40m
August 8, 2024
#572:Journey with Genesis and the PowerShout Program
39m
August 7, 2024
#571: You’re [almost] Half Way There!
38m
August 6, 2024
#570: Pizza Hut Shares Insights as It Grows Customer Loyalty Globally from Dubai
34m
August 1, 2024
#569: Meli+, el modelo de suscripción de Mercado Libre y Mercado Pago (Spanish Language Episode)
50m
July 31, 2024
#568: CVPs in Market: The Good, the Bad and the Ugly!
21m
July 30, 2024
#567: Etihad Guest Celebrates 10 Million Members and a New Era
34m
July 25, 2024
#566: International Leaders in Loyalty Conference – South Africa
36m
July 24, 2024
#565 – What’s the Role of CX in your CVP?
20m
July 23, 2024
#564: Australian Retail Loyalty Insights Report Highlights
31m
July 18, 2024
#563: How to Scale a Telco Loyalty Platform into a Technology Platform Across Multiple Countries?
54m
July 17, 2024
#562 : What’s the most valuable loyalty currency today? No, it’s not points!
20m
July 16, 2024
#561: IHG One Rewards from IHG Hotels and Resorts
29m
July 11, 2024
#560: Exploring Club Eurostar: Insights from Loyalty Manager Sophia Laban
40m
July 10, 2024
#559:The Value Exchange – Mercenaries are not US
15m
July 9, 2024
#558: Insights on Emotional Loyalty with Comarch’s Jessica Lavigne
40m
July 4, 2024
#557: Accor Live Limitless: Emotional Connections and Memorable Experiences
43m
July 3, 2024
#556: Creating Winning Value Propositions – Know Your Customer First
17m
July 2, 2024
#555: Marigold’s Top Ten Tips to Drive Lifelong Relationships and Greater Returns
33m
June 27, 2024
#554 : Puntos Colombia: Más Que un Programa de Lealtad (Spanish Language Episode)
50m
June 26, 2024
#553: Adventures in Loyalty Financials – Sharing some good, bad and ugly
17m
June 25, 2024
#552: Meeting Dr Anna Pruska (CEO) and Piotr Kozlowski of Comarch at CUG
22m
June 20, 2024
#551: What We Thought We Knew About Retention and Customer Lifetime Value
44m
June 19, 2024
#550: Practice Checking for Sanity to Sustain Your Program
15m
June 18, 2024
#549: WestJet’s Loyalty Transformation & Evolution
37m
June 13, 2024
#548: Inside the Relaunched Carter’s Rewards Program with Kevin Severs
37m
June 12, 2024
#547: Winning the CFO’s Heart in Loyalty Finance
14m
June 11, 2024
#546: Loyalty TV LIVE with Mastercard – Influencing and Winning Loyalty in an Age of Choice
33m
June 6, 2024
#545: Loyalty Simplified: Beyond Metrics and Into Meaningful Engagement
60m
June 5, 2024
#544: Setting Strong Loyalty Financial Foundations
16m
June 4, 2024
#543: Langham Hospitality Group Launches “Brilliant by Langham”.
35m
May 30, 2024
#542: Global Loyalty Marketing and Travel Trends with Mastercard
39m
May 29, 2024
#541: Reward Experiences Made Memorable for Members
17m
May 28, 2024
#540: Canadian Automobile Association Shares the Power of Membership Mindset
45m
May 23, 2024
#539: Exploring Loyalty: Insights from David Slavick of Ascendant Loyalty Marketing
43m
May 22, 2024
#538: Are Micro-redemptions All that and a Bag of Chips?
13m
May 21, 2024
Singapore Airlines Launches Kris+ Loyalty Program in Australia (#537)
36m
May 16, 2024
#536:Gen-Z Loyalty Unveiled: Exploring VOXI Drop
48m
May 15, 2024
#535: Attainable Rewards Leads to Retainable Customers
17m
May 14, 2024
#534: Meet adjoe – Exciting Adtech that Rewards Gaming for Programs and Members Alike
38m
May 9, 2024
#533: Culture Drives Innovation – Dan Murphys
47m
May 8, 2024
#532: A List That is Rather ‘Rewarding’ for Your Members
11m
May 7, 2024
Finnair Launches Finnair Plus Loyalty Program (#531)
32m
May 2, 2024
#530: Let’s Talk Loyalty – in SPANISH!
43m
May 1, 2024
#529: Some Say it’s [Loyalty] at the Top and That It Helps
19m
April 30, 2024
#528: Royal Automobile Club Victoria Shares Strategies to Drive Member Engagement and Retention
29m
April 25, 2024
#527: Understanding Loyalty in Europe 2.0
46m
April 24, 2024
#526: Creating Consistent Digital-led and Human-led Moments Matters
17m
April 23, 2024
#525: The Bonus Awards Celebrate Loyalty Excellence in Germany and Beyond
35m
April 18, 2024
#524: Unlocking Loyalty: Inside Canon Club’s Journey with Beth Simpson
37m
April 17, 2024
#523: Speed of Success by Way of Velocity of Earn
18m
April 16, 2024
#522: Under Armour Shares UA Rewards
29m
April 11, 2024
#521: Unveiling Loyalty Insights with Amanda Cromhout, CEO & Founder of Truth
50m
April 10, 2024
#520: Avoid Tears by Properly Utilizing Program Tiers
17m
April 9, 2024
#519: Loyalty Lessons ex Starbucks USA – Joy Das Gupta
40m
April 4, 2024
#518: Rewarding Financial Wellness: The Evolution of Old Mutual Rewards
48m
April 3, 2024
#517: The First Key to Success is the Making of Members
18m
April 2, 2024
#516: Meliá Rewards Celebrates It’s 30th Anniversary
46m
March 28, 2024
#515: 2024 Consumer Trends Index with Marigold’s Wendy Werve
41m
March 27, 2024
#514: A New World Order to Categorize Loyalty Business Models
15m
March 26, 2024
Cathay Pacific Loyalty Rewards Scheme Updates (#513)
39m
March 21, 2024
#512: What Brits want from Loyalty Programmes 4.0
49m
March 20, 2024
#511: Redefining Loyalty Business Models in 2024
16m
March 19, 2024
#510: Epsilon UK Launches the Epsilon Loyalty Index Research Report
52m
March 14, 2024
#509 : Strategic Partnerships & Loyalty Manager ANZ Bank
42m
March 13, 2024
#508: Loyalty Business Models with Control as the Key Criterion
16m
March 12, 2024
#507: International Women’s Day – WiiN Webinar with LTL Hosts
41m
March 7, 2024
#506: Understanding Loyalty in Europe – Getting to know the Red by Dufry Loyalty Programme
41m
March 6, 2024
#505: The Foundations of Loyalty -What the OG’s Had To Say and How That Has Changed
16m
March 5, 2024
#504: Moët Hennessy, part of LVMH Shares Clos19 Loyalty Insights
41m
February 29, 2024
#503: Disrupting and Innovating in Airline and Energy Loyalty Programs in New Zealand
52m
February 28, 2024
#502: Don’t Mind the “Say-Do” Gap, Emotion it
13m
February 27, 2024
#501: MGM Resorts International – Leveraging Loyalty to Win Hearts and Minds
41m
February 22, 2024
#500: THANK YOU for this Incredible Milestone – Episode 500 – Audience Feedback
32m
February 21, 2024
#499: Endowed Progress Effect: Perception [of progress] is Reality
10m
February 20, 2024
#498: Loyalty Connect Global – Join this Loyalty Industry Flagship Event in Dubai
30m
February 15, 2024
#497: Grill’d Australia Shares Insights from the Relish Rewards Programme
41m
February 14, 2024
#496: Get “the Skinny” on Skinner and Operant Conditioning
11m
February 13, 2024
#495: Starbucks Rewards Shares MENA Success (Starbucks is Our Listeners FAVORITE Loyalty Program)
33m
February 8, 2024
#494 : Exploring Loyalty: The Co-Op’s Membership Program with Dean Harris
50m
February 7, 2024
#493: A Loyalty “Minded” Month Kicks Off with a Little Self Determination
14m
February 6, 2024
#492: Driving Member Engagement for the Super Retail Group in Australia
47m
February 1, 2024
#491: On a Mission to be the World’s Best Loyalty Company: Ellipsis & Co
50m
January 31, 2024
#490: Visa Shares Advice and Insights for Successful Co-Brand Card Programs and Partnerships
56m
January 30, 2024
#489: Omni Hotels and Resorts – Loyalty Insights from a Luxury Brand
35m
January 25, 2024
#488: Award-Winning Loyalty for Cinema Lovers with Club Pathé
37m
January 24, 2024
#487: Loyalty Research and Insights from Brazil
44m
January 23, 2024
#486: Expert Loyalty Insights for 2024 with Bright Insights Consulting
43m
January 18, 2024
#485: The Paddock Unveiled: Exploring Oracle Red Bull Racing’s Digital Loyalty Program
46m
January 17, 2024
#484: Let’s Talk Loyalty Launches the Wiser Loyalty Podcast Partnership
50m
January 16, 2024
Flying Blue Going from Strength to Strength (#483)
34m
January 11, 2024
#482: Out of Adversity Comes the Release of Two Loyalty Books, and Both Deserve a Place on Every Desk
44m
January 10, 2024
#481: Co-Brand Cards – Commercial and Complex but Critical to Success
50m
January 9, 2024
#480: yuu Rewards (Hong Kong) Shares Success with Digital Stamps and Gamification Strategies
47m
January 4, 2024
#479: Breaking News: Announcing Our Latest Guest Host, Carly Neubauer
29m
January 3, 2024
#478: Welcome to 2024 – Announcing Exciting Plans for Let’s Talk Loyalty in 2024
26m
January 2, 2024
#477: Loyalty Insights from the GCC and MENA Regions
32m
December 28, 2023
#476: ExxonMobil Egypt Drives Loyalty Market in Downstream Business
32m
December 27, 2023
#475: Reviewing the Award Winning “MySchool MyVillage MyPlanet” program that connects Transactional and Emotional Loyalty (Short Summary Show)
7m
December 26, 2023
#474: Loyalty in Russia, Russian Loyalty Awards and UAE Loyalty Conference
40m
December 21, 2023
#473: Leading B2B Loyalty Program from Galderma – Supporting Dermatology Professionals in the Growing Aesthetic Market
41m
December 20, 2023
#472: Crypto-Based Rewards – Insights and Inspiration for Travel and Hospitality (Short Summary Show)
6m
December 19, 2023
#471: Vietnam Airlines Shares Lotusmiles Loyalty Insights
35m
December 14, 2023
#470: Diving into the World of Caffè Nero’s Loyalty Program
46m
December 13, 2023
#469: HEMA’s Heritage and Values Drive Customer Loyalty : (Short Summary Show)
6m
December 12, 2023
#468: The North Face – Driving Loyalty for the World’s Premier Exploration Company
52m
December 7, 2023
#467: Virgin Active Rewards Launches in a move toward becoming a Social Wellness Brand (#467)
45m
December 6, 2023
#466 : Investigating the Pro Premier Rewards Program by Floor & Decor (Short Summary Show)
6m
December 5, 2023
#465: The Ford Motor Company Celebrates 120 Years of Loyal Customers!
41m
November 30, 2023
#464: Driving Relevant Rewards in the Global Travel Loyalty Market with Valuedynamx
47m
November 29, 2023
#463: “Sleep Number” Leverages Loyalty to Drive Advocacy (Short Summary Show)
6m
November 28, 2023
#462: Loyalty in the Philippines – Telecom Giant Shares its Globe Rewards Successes
40m
November 23, 2023
#461:Understanding Loyalty in Europe – Getting to know the Greek Market and the OPAP Loyalty Programmes
30m
November 22, 2023
#460:New Models Driving Loyalty: Sharing Data, Ownership & Renting Fashion (Short Summary Show)
7m
November 21, 2023
#459: United Airline’s “Mileage Plus” – Luc Bondar Shares Loyalty Learnings and Success.
47m
November 16, 2023
#458: IAG Loyalty shares Strategy, Innovation and Insights
41m
November 15, 2023
#457:Understanding the Innovative Bilt Rewards program (Short Summary Show)
6m
November 14, 2023
#456: Casey’s Digital Transformation (and Pizza’s) Driving Customer Loyalty and Retail Success
43m
November 9, 2023
#455: Kik Textiles – Winner of the 2023 “Best Loyalty Launch” Award at the International Loyalty Awards in London
43m
November 8, 2023
#454: Understanding Web 3.0, Crypto-currencies, Metaverse and NFT’s (Short Summary Show)
6m
November 7, 2023
#453: Loyalty Methods – A Unique Approach Powering Iconic Brands
46m
November 2, 2023
#452:The 7 Essential Components for Cultivating Customer Loyalty Marigold
53m
November 1, 2023
#451: Investigating Airline Loyalty Programs (Short Summary Show)
7m
October 31, 2023
#450: REI – (Recreational Equipment Incorporated) – Showcases the Principles Creating Customer Loyalty as a Co-Operative
36m
October 26, 2023
#449: Celebrating Phaedon – ICF Next’s new Brand Identity
37m
October 25, 2023
#448: Investigating Railway Loyalty Innovation (Short Summary Show)
7m
October 24, 2023
#447: The Asia Pacific Loyalty Awards
29m
October 19, 2023
#446: Understanding Loyalty in Ireland & The European Loyalty White Paper
47m
October 18, 2023
#445:How the Irish Times, Wins Customer Loyalty through Innovations (Short Summary Show)
6m
October 17, 2023
#444: Circle K’s Pokémon Go Partnership – An Award-Winning Game Driving Footfall
37m
October 12, 2023
#443: South African Loyalty Awards Showcases The Best of the Best
46m
October 11, 2023
#442:How Sandman Hotel Group delivered Digital Transformation with RSVP Rewards (Short Summary Show)
7m
October 10, 2023
#441: Loyalty TV Launch – Announcement
1m
October 5, 2023
#440: Learn How Quests, Checkpoints, Experiments and Rewards are Creating Trust with Gamers
48m
October 4, 2023
#439:UAE Telecoms Giant “Etisalat” Leverages Customer Loyalty for Growth (Short Summary Show)
6m
October 3, 2023
#438: Blind Loyalty – 101 Loyalty Concepts – Simplified
41m
September 28, 2023
#437: Expedia Partnership Enhances Valuedynamx Proposition
41m
September 27, 2023
#436: Verizon Up, an Experiential Masterclass from Telecoms Giant Verizon (Short Summary Show)
7m
September 26, 2023
#435: Driving Ancillary Revenue in Travel Loyalty Programs with Points and Plusgrade
45m
September 21, 2023
#434: Travel Loyalty Insights with Collinson and Salesforce
52m
September 20, 2023
#433: Learn How Tupperware are Building Loyalty in Mexico (Short Summary Show)
6m
September 19, 2023
#432: Skyjoy from Vietnam – A Fascinating Coalition featuring Vietjet and HD Bank from Sovico Group Vietnam
46m
September 14, 2023
#431:Understanding Loyalty in Netherlands& Key Take-Outs from The European White Paper
34m
September 13, 2023
#430: How Can Loyalty Marketers Support Sustainability Goals? (Short Summary Show)
7m
September 12, 2023
#429: How Roblox and Web 3.0 Technologies are Inspiring Next Generation Loyalty Programs
46m
September 7, 2023
#428: Building a customer-centric organisation through multi-faceted digital transformation
56m
September 6, 2023
#427: Hong Kong’s Leading Loyalty & Lifestyle Platform – Yuu Rewards (Short Summary Show)
6m
September 5, 2023
#426: Virgin’s Velocity – the loyalty program from Virgin Australia – Rewarding Customer Loyalty Super Fast!
38m
August 31, 2023
#425: Create Customers Obsessed with Your Brand by Obsessing about Your Customers
46m
August 30, 2023
#424 : Del Yeah Rewards: Del Taco’s Key Component for Business Growth ( Short Summary Show)
6m
August 29, 2023
#423: AB InBev in Mexico – Leading Loyalty for Beer Brands Including Budweiser®, Corona® and Stella Artois®
50m
August 24, 2023
#422: Understanding Loyalty in Europe – Getting to know VeryMe Rewards from Vodafone
42m
August 23, 2023
#421 : David’s Bridal – The World’s First “Crowdsourced ” Loyalty Program ( Short Summary Show)
7m
August 22, 2023
#420: Loyalty Academy Announces FOUR Scholarship Prizes for Aspiring CLMP’s
40m
August 17, 2023
#419: The Trust Crisis – Australian Research Insights on Consumer Concerns
45m
August 16, 2023
#418 : Driving Loyalty in Convenience Retail with Sheetz USA (Short Summary Show)
7m
August 15, 2023
#417: Viva Aerobus Launches Compelling Loyalty Concept in Mexico
45m
August 10, 2023
#416: South Africa’s FNB eBucks Rewards is the biggest winner at The International Awards
40m
August 9, 2023
#415: Etihad Guest – Powerful Propositions Building Emotional Loyalty (Short Summary Show)
6m
August 8, 2023
#414: PetSmart Treats – Ranked One of America’s Best Loyalty Programs by Newsweek
45m
August 3, 2023
#413: Top 30 Under 40 Loyalty Royalty – Joe Doran from Capillary Technologies
50m
August 2, 2023
#412: Building Your Program’s Profitability – Loyalty’s Hidden Potential
7m
August 1, 2023
#411: McDonald’s Rewards – Global Loyalty Insights
38m
July 27, 2023
#410: Sam’s Club Shows Success with Subscriptions
44m
July 26, 2023
#409: The Boots Iconic “Advantage” Programme Implements New Strategies (Short Summary Show)
7m
July 25, 2023
#408: Emirates Launches “Skywards Everyday” and shares its Latest Success Driving Loyalty
60m
July 20, 2023
#407: Understanding Loyalty in Italy & Key Take-Outs from The European White Paper
36m
July 19, 2023
#406: The Methods and Importance Of Measuring The Value of Loyalty Marketing Investment ( Short Summary Show)
6m
July 18, 2023
#405: Emarat Launches Emcan – A Loyalty Leader in the UAE’s Fuel and Convenience Sector
56m
July 13, 2023
#404: Advantage from American Airlines – Insight-led Innovation & Industry Leadership
50m
July 12, 2023
#403: Loyalty Leads the Transformation of Albertsons (Short Summary Show)
6m
July 11, 2023
#402: Giant Food’s Celebrates Its Award-Winning Loyalty Strategy
49m
July 6, 2023
#401: Paula Thomas is in the Hot Seat, Sharing the Power of Content Marketing in Loyalty
49m
July 5, 2023
#400: “For Love or Money” – Australian Consumer’s Loyalty Perspectives For 2022 (Short Summary Show)
6m
July 4, 2023
#399: Dubai Golf Shares * Viya* – A Lifestyle Platform Driving Loyalty for Golf, Dining & Entertainment
36m
June 29, 2023
#398: The Loyalty Report 2023
48m
June 28, 2023
#397: Leveraging the GHA “Discovery” Program To Drive Customer Loyalty for Independent Hotel Brands (Short Summary Show)
6m
June 27, 2023
#396: Lakeshore Learning Materials – Rewarding Loyalty for Teachers and Parents
43m
June 22, 2023
#395: Understanding Loyalty in Czech Republic & Key Take-Outs from The European White Paper
48m
June 21, 2023
#394: Everyday Loyalty – Connecting Customers, Members and Merchants (Short Summary Show)
6m
June 20, 2023
#393: Loyalty and Awards – Travel Loyalty Conference and Connecting in Brazil
44m
June 15, 2023
#392: Leading Retail Loyalty Brand, TFG Delivers Real Personalisation
37m
June 14, 2023
#391: Loyalty Insights from Asia – Speak Like a CEO (Short Summary Show)
6m
June 13, 2023
#390: The Barbeque Legends Club – Helping Aussie’s Barbeque Better
39m
June 8, 2023
#389: Loyalty in Indonesia with GoTo Group – The Largest Digital Ecosystem in Indonesia.
50m
June 7, 2023
#388: Relaunching The Shangri-La Hotel Rewards Program (Short Summary Show)
6m
June 6, 2023
#387: Meet Mastercard – One of the World’s Largest Loyalty Services Providers
45m
June 1, 2023
#386: Partnerships and Personalising for Airline Loyalty Profitability
43m
May 31, 2023
#385: Circle K’s Award-Winning “PLAY or PARK” Programme in Ireland (Short Summary Show)
6m
May 30, 2023
#384: Global Leaders Maintain Focus on Customers and Stakeholders
49m
May 25, 2023
#383: TGI Fridays’ Strategic Focus On Loyalty: Fridays Rewards
40m
May 24, 2023
#382: Loyalty Lessons from USA Convenience Chain Yesway (Short Summary Show)
6m
May 23, 2023
#381: “Share” – The Multi Award-Winning Loyalty Programme from Majid Al Futtaim Group UAE
49m
May 18, 2023
#380: Understanding Loyalty in Europe – Getting to know Samsung Members
47m
May 17, 2023
#379: Mando-connect and YouGov Research on What Brits Want From Loyalty (Short Summary Show)
6m
May 16, 2023
#378: Loyalty Strategy Insights for 2023 with Epsilon’s Shannon Ottinger
42m
May 11, 2023
#377: Loyalty Program Principles for Success and the Role of Loyalty Program Communications.
58m
May 10, 2023
#376: Leveraging Known Customer Data to Acquire New Members (Short Summary Show)
6m
May 9, 2023
#375: Loyalty Trends from the International Loyalty Award Finalists
49m
May 4, 2023
#374: ASDA Rewards Delights UK Consumers with It’s “Pounds Not Points” Proposition
48m
May 3, 2023
#373: Circle K Subscription Loyalty for Car Wash (Short Summary Show)
7m
May 2, 2023
#372: Epsilon Celebrates Recognition as a Leader in The Forrester Wave ™ Loyalty Technology Solutions for Q1 2023
45m
April 27, 2023
#371: Customer-Led Innovation and Entrepreneurship
51m
April 26, 2023
#370: Loyalty Insights from Poland (Short Summary Show)
7m
April 25, 2023
#369: Sally Beauty Shares A Focus on NPS and Diversity to Drive Customer Loyalty
44m
April 20, 2023
#368: Coalition Loyalty – Dotz Brazil Celebrates 50 Million Members
49m
April 19, 2023
#367: Virgin Red – The Red Thread Connecting the Virgin Brand Globally (Short Summary Show)
6m
April 18, 2023
#366: How Enriching Your Data Can Transform Your Customer Loyalty with Cheetah Digital.
43m
April 13, 2023
#365: Understanding Loyalty in Germany & Key Take-Outs from The European White Paper
43m
April 12, 2023
#364: Air Canada’s Award-Winning Aeroplan Program (Short Summary Show)
6m
April 11, 2023
#363: Leading Loyalty Insights from the USA
53m
April 6, 2023
#362: Discovery Vitality: Behavioural Change Programme is resulting in Healthier Lifestyle through Generous Rewards
44m
April 5, 2023
#361: Cathay Pacific’s Lifestyle & Wellness Innovations (Short Summary Show)
6m
April 4, 2023
#360: Understanding Loyalty in Europe – The European Loyalty White Paper
55m
March 30, 2023
#359: Live Limitless with ALL from Accor – Industry Leading Loyalty Insights from Mehdi Hemici
48m
March 29, 2023
#358: Microsoft Rewards – Insights and Ideas (Short Summary Show)
6m
March 28, 2023
#357: H & M – Driving Loyalty Both Globally & Locally for 150 Million Fashion Lovers
46m
March 23, 2023
#356: Global Loyalty Insights with Comarch’s Wojciech Kempny
53m
March 22, 2023
#355: Points for Good – A Programme Enabling Points Exchange For Charitable Donations (Short Summary Show)
6m
March 21, 2023
#354: Epsilon’s Loyalty Index – Consumer Insights for the UAE
43m
March 16, 2023
#353: Using Enterprise-Wide Data To Change The Business Of Retailing
40m
March 15, 2023
#352: Denmark’s Salling Group – Highly Successful Customer Loyalty Program (Short Summary Show)
6m
March 14, 2023
#351 : Loyalty and The Magic of Marketing with Rory Sutherland
53m
March 9, 2023
Airline Loyalty Program Valuations with Evert de Boer (#350)
47m
March 8, 2023
#349: Are Subscription based programs the future for loyalty ? (Short Summary Show)
6m
March 7, 2023
#348: The Points Guy Highlights Customer’s Loyalty Expectations and Needs
42m
March 2, 2023
#347: From Fans to Fanatics with Doug Glazer of Fanatics
48m
March 1, 2023
#346:Why FNB’s eBucks program in South Africa is one of the best programs in the world?(Short Summary Show)
5m
February 28, 2023
#345: Loyalty and Customer Engagement Insights in APAC with Collinson Group
50m
February 23, 2023
#344: Retail Loyalty, Coalition Loyalty and Banking Loyalty Trends with Comarch’s Piotr Kozlowski
46m
February 22, 2023
#343: Ideas for Airline Loyalty Professionals from Steve Hui, CEO, iFLYflat
7m
February 21, 2023
#342: Helping Customers Choose Better – SAQ Shares Powerful Results Selling Wines, Beers and Spirits in Canada
34m
February 16, 2023
#341: Matahari Rewards, Indonesia’s Biggest Retail Loyalty Programme Reinvents Itself
36m
February 15, 2023
#340: Loyalty Insights from Italy, featuring Cristina Ziliani, Professor of Loyalty Marketing and CRM at the University of Parma
6m
February 14, 2023
#339: Unlocking Irrational Loyalty
40m
February 9, 2023
#338 : Covid’s Aftermath, Customer Health and Customer-Based Forecasting with Daniel McCarthy of Emory University
47m
February 8, 2023
#337 : Panera Bread Shares Subscription Insights – Its Powerful, Disruptive Approach to Customer Loyalty (Short Summary Show)
6m
February 7, 2023
#336: United States Soccer Federation Share the “Insiders’ Program” for Soccer Fans
35m
February 2, 2023
#335: Guest Host Announcement – Phil Rubin – USA Loyalty Industry Leader
25m
February 1, 2023
#334: Fred Reichheld – Loyalty Industry Legend Launches “Winning On Purpose – the Unbeatable Strategy of Loving Customers” (Short Summary Show)
5m
January 31, 2023
#333: Building Customer-Centric Brands, Sustainability and Loyalty in the UAE
43m
January 26, 2023
#332: The 2023 Consumer Trends Index from Cheetah Digital
41m
January 25, 2023
#331: Loyalty Trends, Gamification and Subscription with Epsilon’s Vice President of Loyalty Strategy (Short Summary Show)
7m
January 24, 2023
330: Star Alliance Goes from Strength to Strength
47m
January 19, 2023
#329: Dominos Pizza in Indonesia – A Truly Global Voice of Loyalty
51m
January 18, 2023
#328: Accor Hotels Live Limitless with Isabelle Birem (Short Summary Show)
8m
January 17, 2023
#327: Costco Wholesale – Secrets of Success from this Multi-Billion-Dollar Retailer
47m
January 12, 2023
#326: South Africa’s Most Used Loyalty Programme, Clicks ClubCard Raises the Loyalty Game – Hosted by Amanda Cromhout
41m
January 11, 2023
#325: 7-Eleven with Raghu Mahadevan (Short Summary Show)
9m
January 10, 2023
#324: International Loyalty Awards – Success Tips to Win
53m
January 5, 2023
#323: Ikea Family – Beloved Retailer Shares Its Latest Loyalty Innovations
40m
January 4, 2023
#322: Guest Host Announcement for 2023 – The Loyalty People
14m
January 3, 2023
#321: Falling in Love with Emirates – the “Skywards Freak” – a Platinum Passenger’s Perspective.
44m
December 29, 2022
#320: GiveAMile – Funding Free Flights for Final Goodbyes
35m
December 28, 2022
#319: Arsenal Football Club’s Loyalty Program (Short Summary Show)
7m
December 27, 2022
#318: Maxol Shares Loyalty Insights as European Convenience Retailer of the Year
60m
December 22, 2022
#317: Canada’s Leading Lifestyle Rewards Program – Scene+
44m
December 21, 2022
#316: Lessons in Loyalty from L’Oreal Luxe and Others (Short Show Summary)
7m
December 20, 2022
#315: Loyalty Insights from Air France – KLM’s Flying Blue Program
33m
December 15, 2022
#314: Loyalty in Luxury Hospitality with Iconic Dubai Brand – Jumeirah Group
36m
December 14, 2022
#313: Emirates Airline – Driving Skywards Success (Short Summary Show)
8m
December 13, 2022
#312: “KFC Rewards Arcade” – A Fun-Based Loyalty Strategy for Diners in the UK & Ireland
50m
December 8, 2022
#311: Loyalty Leadership In a Crisis
44m
December 7, 2022
#310: Lessons from New Zealand’s Phil Devlin – Loyalty Expert (Short Summary Show)
8m
December 6, 2022
#309: The Future of Crypto Rewards – Research from the Loyalty Academy and Bakkt
54m
December 1, 2022
#308: Rewards – Monetary or Non-Monetary? Insights from the Loyalty Science Lab
45m
November 30, 2022
#307: Data Capture and Trust – Cheetah Digital’s Approach
7m
November 29, 2022
#306: Canada’s Changing Loyalty Market & Canadian Automobile Association Insights
50m
November 24, 2022
#305: Changing Customer Loyalty – Insights Post Pandemic from Kobie Marketing
42m
November 23, 2022
#304: Airline Loyalty Evolution with Comarch (Short Summary Show)
8m
November 22, 2022
#303: Loyalty Insights from South Africa – 2022 Truth & Brandmapp Loyalty Whitepaper
57m
November 17, 2022
#302: BLAND Loyalty – Bridging the Gap between Brand and Loyalty Marketing
39m
November 16, 2022
#301: Loyalty Partnerships – KLM and Air France Flying Blue Program (Short Summary Show)
9m
November 15, 2022
#300: Air Asia Rewards Super App – Loyalty Insights from the World’s Best Low-Cost Airline
51m
November 10, 2022
#299: At The End of Every Data Point is a Human
46m
November 9, 2022
#298: South African Loyalty Insights 2021 – Short Summary Show
10m
November 8, 2022
#297: The Epsilon Loyalty Index – Consumer Loyalty Insights for Australian Brands
43m
November 3, 2022
#296: The Role of Community, Social Consciousness and Neurodiversity in Loyalty
60m
November 2, 2022
#295: Secrets of Success for Subscription Loyalty (Short Summary Show)
7m
November 1, 2022
#294: East v West – Fascinating Loyalty Program Insights from Asia – Courtesy of Comarch
48m
October 27, 2022
#293: Reducing Churn in the Home Energy Sector with Genesis New Zealand
36m
October 26, 2022
#292: AA Smartfuel New Zealand (Short Summary Show)
7m
October 25, 2022
#291: My FedEx Rewards – A Powerful Differentiator in an Extremely Competitive Industry
37m
October 20, 2022
#290: South African Loyalty Awards – Judges Share Insights and Best in Class KPI’s
43m
October 19, 2022
#289: Privacy, Data & GDPR Insights (Short Summary Show)
8m
October 18, 2022
#288: Global Perspectives on Customer Loyalty with Capillary Technologies
43m
October 13, 2022
#287: Crushing Churn & Creating Loyalty by Connecting with Customers
44m
October 12, 2022
#286: Bilt Rewards: Rewarding Home Renters (Short Summary Show)
8m
October 11, 2022
#285: Optimising Email Campaigns with AI and Machine Learning Insights
48m
October 6, 2022
#284: Fuel Rewards from Shell – Award-Winning Loyalty Celebrates 10 Years Delighting Customers
36m
October 5, 2022
#283: Livelo – The Leading Loyalty Program in Brazil – Short Show Summary
6m
October 4, 2022
#282: Ultamate Rewards from Ulta Beauty – A Key Differentiator in a Competitive Sector
34m
September 29, 2022
#281: Sweatcoin Rewards Walking – Driving Health and Wealth Through Loyalty
40m
September 28, 2022
#280: Shopping Mall Loyalty with Galerija Belgrade (Short Summary Show)
6m
September 27, 2022
#279: Loyalty Insights, Successes and Trends with Epsilon
49m
September 22, 2022
#278: MOL Group’s Digital Transformation across Europe – Led by Loyalty
46m
September 21, 2022
#277: Young Warriors Use Loyalty Levers for Maximum Impact (Show Summary Show)
7m
September 20, 2022
#276: Childcare Saver Leverages Affiliate Partners to Help Reduce the Cost of Childcare
40m
September 15, 2022
#275: Gamification Guru Explains Pyschological Drivers of Engagement
58m
September 14, 2022
#274: The Loyalty Report 2021 (Short Summary Show)
9m
September 13, 2022
#273: eCommerce Leader Leverages Loyalty to Drive Commercial Success
30m
September 8, 2022
#272: Award Winning “MySchool MyVillage MyPlanet” Connects Transactional and Emotional Loyalty.
46m
September 7, 2022
#271: The Role of Communications to Drive Loyalty – Short Summary Show
5m
September 6, 2022
#270: Crypto-Based Rewards – Insights and Inspiration for Travel and Hospitality
44m
September 1, 2022
#269: HEMA’s Heritage and Values Drive Customer Loyalty
36m
August 31, 2022
#268: Lessons from the Loyalty Science Lab – Short Summary Show
7m
August 30, 2022
#267: Floor & Decor Shares the “Pro Premier Rewards” Program
36m
August 25, 2022
#266: “Sleep Number” Leverages Loyalty to Drive Advocacy
38m
August 24, 2022
#265: Greenbacks Loyalty Programme from Nedbank (Short Summary Show)
7m
August 23, 2022
#264: Let’s Talk Loyalty is 3 Years Old – Birthday NEWS Announcement
35m
August 18, 2022
#263: Sharing Data, Sharing Ownership & Renting Fashion – New Models Driving Loyalty
46m
August 17, 2022
#262: A Reality Check for Your Loyalty Program (Short Summary Show)
7m
August 16, 2022
#261: Building Bilt Rewards from Strength to Strength
48m
August 11, 2022
#260: Short Summary Show of Bart Demczuk Interview from Comarch Middle East
7m
August 10, 2022
#259: eCommerce Excellence with Adore Beauty and Adore Society (Short Summary Show)
6m
August 9, 2022
#258: Web 3.0, Crypto-currencies, Metaverse and NFT’s – Loyalty Insights
57m
August 4, 2022
Airline Loyalty Programs – their Role, Positioning and Potential for Even Greater Profits (#257)
53m
August 3, 2022
#256: Loyalty Innovation in Financial Services – Old Mutual Earns Loyalty by Educating
6m
August 2, 2022
#255: The Loyalty Report 2022 – Essential Insights and Innovations for Loyalty Professionals
54m
July 28, 2022
#254: Loyalty Innovation in the Railway Industry
43m
July 28, 2022
#253: Human Psychology and It’s Role in Loyalty Programmes
5m
July 26, 2022
#252: The Irish Times, an Iconic Irish Brand, Wins Customer Loyalty through Innovation
52m
July 21, 2022
#251: Digital Transformation with RSVP Rewards from the Sandman Hotel Group
47m
July 20, 2022
#250: Star Alliance – Short Summary Show
6m
July 19, 2022
#249: UAE Telecoms Giant “Etisalat” Leverages Customer Loyalty for Growth
35m
July 14, 2022
#248: Leading Loyalty for Telecoms Giant Verizon
42m
July 13, 2022
#247: Whatsapp and Card-Linking – Innovative Ideas for Loyalty Professionals (Short Summary Show)
7m
July 12, 2022
#246: Getting Loyalty Unstuck in 2022
46m
July 7, 2022
#245: Tupperware Leveraging Loyalty in Mexico
41m
July 6, 2022
#244: IAG Loyalty – Powerful Propositions in Turbulent Times (Short Summary Show)
7m
July 5, 2022
#243: How Can Loyalty Marketers Support Sustainability Goals?
44m
June 30, 2022
#242: Driving Direct & Indirect Revenue from Loyalty Marketing – Insights from Epsilon’s Loyalty Labs
41m
June 29, 2022
#241: Payback Germany – A World Famous Coalition Program (Short Summary Show)
7m
June 28, 2022
#240: Collinson’s Daniel Cantorna Shares Loyalty Insights and Innovation from the Asia Pacific Region
40m
June 23, 2022
#239: Hong Kong’s Leading Loyalty & Lifestyle Platform – Yuu Rewards
37m
June 22, 2022
#238: Cookies Causing Chaos – with Epsilon’s Elliott Clayton (Short Summary Show)
6m
June 21, 2022
#237: Del Yeah Rewards: Del Taco’s Key Component for Business Growth
45m
June 16, 2022
#236: David’s Bridal – The World’s First “Crowdsourced ” Loyalty Program
45m
June 15, 2022
#235: Subscriptions Driving Restaurant Loyalty in South Africa
7m
June 14, 2022
#234: Driving Loyalty in Convenience Retail with Sheetz USA
41m
June 9, 2022
#233: Etihad Guest – Powerful Propositions Building Emotional Loyalty
50m
June 8, 2022
#232: Innovation in China with Lagardère Travel Retail (Short Summary Show)
6m
June 7, 2022
#231: Building Your Program’s Profitability – Loyalty’s Hidden Potential
38m
June 2, 2022
#230: The Boots Iconic “Advantage” Programme in the UK Celebrates Its 25th Birthday
45m
June 1, 2022
#229: Coalition Loyalty in Colombia (Short Summary Show)
6m
May 31, 2022
#228: Loyalty Insights from IAG Loyalty
45m
May 26, 2022
#227: Measuring the Value of Loyalty Marketing Investment with Epsilon
36m
May 25, 2022
#226: Virgin Red – Where Customers Genuinely Come First (Short Summary Show)
7m
May 24, 2022
#225: Insights from the “2022 Global Report on Loyalty Marketing & Rewards Programs”
55m
May 19, 2022
#224: Celebrating the Freddie Awards – The “Oscars” of Travel Loyalty
51m
May 18, 2022
#223: Announcing – The Winner of the Loyalty Academy Scholarship is …
4m
May 17, 2022
#222: Loyalty Leads the Transformation of Albertsons
35m
May 12, 2022
#221: What We’ve Learned About Loyalty
40m
May 11, 2022
#220: Aviation Loyalty Program Insights with Evert de Boer (Short Summary Show)
9m
May 10, 2022
#219: “For Love or Money” – Australian Consumer’s Loyalty Perspectives For 2022
41m
May 9, 2022
#218: Anantara, Avani, Kempinski – Leveraging the GHA “Discovery” Program To Drive Customer Loyalty for Independent Hotel Brands
41m
May 4, 2022
#217: Insights on Loyalty Innovation with Epsilon (Short Summary Show)
7m
May 3, 2022
#219: “For Love or Money” – Australian Consumer’s Loyalty Perspectives For 2022
46m
April 29, 2022
#216: Everyday Loyalty – Connecting Customers, Members and Merchants
36m
April 28, 2022
#215: Loyalty Insights from Asia – Speak Like a CEO
42m
April 27, 2022
#214: ENOC’s Successful Loyalty Program in the UAE (Short Summary Show)
7m
April 26, 2022
#213: Relaunching The Shangri-La Hotel Rewards Program
33m
April 21, 2022
#212: Circle K’s Award-Winning “PLAY or PARK” Programme in Ireland
33m
April 20, 2022
#211: Loyalty Programme Liability Modeling (Short Summary Show)
6m
April 19, 2022
#210: Digital Consumer Trends for 2022
36m
April 14, 2022
#209: Loyalty & Awards Conference News for Travel Loyalty Professionals
43m
April 13, 2022
#208: Keeping Customers Happy and Engaged (Short Summary Show)
6m
April 12, 2022
#207: The “Australian Loyalty Association” Expands and Partners with “Let’s Talk Loyalty”
20m
April 7, 2022
#206: Global Loyalty Academy Workshops in 2022 and FREE Competition to Win
37m
April 6, 2022
#205: Loyalty Insights from the IKEA Family Club (Short Summary Show)
8m
April 5, 2022
#204: Loyalty Lessons from “USA Convenience Chain of the Year” – Yesway
48m
March 31, 2022
#203: Groundbreaking Research on What Brits Want From Loyalty
58m
March 30, 2022
#202: Loyalty Insights from Scandinavia (Short Summary Show)
8m
March 29, 2022
#201: Leveraging Known Customer Data to Acquire New Members
41m
March 24, 2022
#200: Circle K’s Subscription Car Wash Loyalty Programme
49m
March 23, 2022
#199: Loyalty Ideas for Small Companies by Creating Customer Connections (Short Summary Show)
8m
March 22, 2022
#198: Driving Loyalty Beyond Cookies with Loyalty Expert Billy Loizou
44m
March 17, 2022
#197: Loyalty Insights from Poland
68m
March 16, 2022
#196: Loyalty Statistics and KPI’s for Success (Short Summary Show)
8m
March 15, 2022
#195: Virgin Red – The Red Thread Connecting the Virgin Brand Globally
45m
March 10, 2022
#194: Air Canada’s Award-Winning Aeroplan Program
40m
March 9, 2022
#193: Asia Miles Insights from Cathay Pacific Airways (Short Summary Show)
7m
March 8, 2022
#192: Talking Loyalty with Tom Peace of The Loyalty People
24m
March 2, 2022
#191: Let’s Talk Loyalty Bonus Episode – Show Update
6m
March 1, 2022
#190: Customer-Based Corporate Valuation with Professor Daniel McCarthy (Short Summary Show)
7m
March 1, 2022
Cathay Pacific Airways Launches Lifestyle & Wellness Innovations (#189)
46m
February 24, 2022
#188: VodaBucks: Loyalty Programme of South Africa’s Vodacom Group (Short Summary Show)
7m
February 22, 2022
#187: Microsoft Rewards – Insights and Ideas
47m
February 17, 2022
#186: Loyalty Programmes as Media Owners (Short Summary Show)
7m
February 15, 2022
#185: Create Emotional Loyalty With Points For Good
37m
February 10, 2022
#184: Hong Kong’s Groundbreaking Yuu Rewards, A Hong Kong Coalition Loyalty Program (Short Summary Show)
6m
February 8, 2022
#183: Denmark’s Salling Group Customer Program’s Highly Successful Launch
51m
February 3, 2022
#182: BP Fueling Customer Loyalty Around the World (Short Summary Show)
8m
February 1, 2022
#181: International Loyalty Awards 2022
35m
January 31, 2022
#180: Loyalty Partner Insights from Epsilon’s Tamara Oliverio and Julie Smith (Short Summary Show)
8m
January 25, 2022
#179: Irish Loyalty Summit and Awards 2022
32m
January 20, 2022
#178: Loyalty Partner Insights from Comarch’s Sidney Dunn (Short Summary Show)
9m
January 18, 2022
#177: Subscription Programmes as a Must-Have Tool for Brand Success
49m
January 13, 2022
#176: Award-Winning Coalition Loyalty Program in Mauritius (Short Summary Show)
7m
January 13, 2022
#175: eBucks South Africa Wins Best Loyalty Programme of the Year 2021 AGAIN!
43m
January 6, 2022
#174: UK Travel Loyalty Expert Insights from “Head for Points” (Short Summary Show)
8m
January 4, 2022
#173: Education and Inspiration – Ideas for Airline Loyalty Professionals
45m
December 30, 2021
#172: Vodafone’s Very Me – Partnerships Short Show Summary
8m
December 29, 2021
#171: Loyalty Insights from Italy
51m
December 23, 2021
#170: The Role of Simplicity Driving Success & Advocacy (Short Summary Show)
9m
December 21, 2021
#169: Panera Bread Shares Insights on its Powerful, Disruptive Approach to Customer Loyalty.
35m
December 16, 2021
#168: Shell Shares Key Insights for it’s award-winning UK & China Programmes (Show Summary)
8m
December 14, 2021
#167: Fred Reichheld – Loyalty Industry Legend – Launches “Winning On Purpose – the Unbeatable Strategy of Loving Customers”
54m
December 9, 2021
#166: Community, Connection and Neuro-Diversity – Loyalty-led Marketing with Dr Chris Arnold (Short Summary Show)
9m
December 7, 2021
#165: 2022 Loyalty Trends, Gamification and Subscription with Epsilon’s Vice President of Loyalty Strategy
51m
December 2, 2021
#164: Loyalty Magazine Awards – now the International Loyalty Awards (Short Show Summary)
7m
November 30, 2021
#163: Accor’s Live Limitless Programme Focuses on Passion and Partnerships
43m
November 25, 2021
#162: KPMG Consumer Research Post-Covid Priorities (Short Summary Show)
7m
November 23, 2021
#161: 7-Eleven Shares Secrets to Success & Driving Loyalty with 7Rewards
41m
November 18, 2021
#160: Let’s Talk Loyalty’s First Birthday Episode (Short Show Summary)
9m
November 16, 2021
#159: Sports Loyalty – Innovation with UK Premier League Football Club Launch of “My Arsenal Rewards”
47m
November 11, 2021
#158: Effortless and Emotional Loyalty Concepts from Etihad Guest (Short Show Summary)
8m
November 9, 2021
#157: L’Oreal, Wyndham Hotels and Toys R Us – Loyalty Insights with Alyssa Callahan
38m
November 4, 2021
#156: Kimpton Hotels Loyalty Insights with Shirley King (Short Summary Show)
8m
November 2, 2021
#155: Emirates Skywards – Driving Success Through Personalisation, Partners & New Propositions
43m
October 28, 2021
#154: Dell’s Advantage Loyalty Program (Short Summary Show)
7m
October 26, 2021
#153: New Zealand Loyalty Expert Shares Exciting Airline & Grocery Loyalty Insights
49m
October 21, 2021
#152: Expert Insights from a Loyalty Leader in India (Short Summary Show)
9m
October 19, 2021
#151: Connecting with Customers through Compelling Content & Experiences
43m
October 14, 2021
#150: Subscription Loyalty – Lessons and Insights (Short Summary Show)
8m
October 12, 2021
#149: Creative Airline Loyalty Concepts from Comarch – Prepaid, Subscription or Unlimited Travel?
52m
October 7, 2021
#148: B2B Loyalty Characteristics and Case Studies (Short Show Summary)
8m
October 5, 2021
#147: Flying Blue from Air France KLM Group – Loyalty & Partnerships Insights
40m
September 30, 2021
#146: Loyalty Leadership with Bain & Company’s Rob Markey (Short Show Summary)
8m
September 28, 2021
#145: South African Consumer Loyalty Insights 2021
50m
September 23, 2021
#144: Bryan Pearson of LoyaltyOne Former CEO – Short Summary Show
9m
September 21, 2021
#143: Subscription (Paid) Loyalty in Hotels, Coffee Chains and Airlines – What’s Working?
56m
September 16, 2021
#142: An Innovative Loyalty Model from Wharton’s Professor of Marketing, Peter Fader (Short Summary Show)
9m
September 14, 2021
#141: Loyalty Excellence and Innovation with AA Smartfuel New Zealand
40m
September 9, 2021
#140: Sky VIP Loyalty Programme in the UK (Short Show Summary)
11m
September 7, 2021
#139: Data Laws and Data and Privacy Health Checks for Loyalty Professionals
42m
September 2, 2021
#138: ebookers.com – Online Travel Agency Loyalty (Short Summary Show)
6m
August 31, 2021
#137: TWO YEAR ANNIVERSARY – Let’s Talk Loyalty Celebrates with The Wise Marketer and Loyalty Academy
46m
August 26, 2021
#136: Return on Loyalty (Short Summary Show)
9m
August 24, 2021
#135: Loyalty Industry Innovation – RENT Should Be Rewarding
52m
August 19, 2021
#134: Rakuten Rewards (Short Show Summary)
7m
August 17, 2021
#133: Livelo’s Loyalty Leadership in Brazil
49m
August 12, 2021
#132: What the Brits Want from Loyalty (Short Summary Show)
8m
August 10, 2021
#131: Luxury Shopping Centre Loyalty Launch – Galerija Belgrade (Serbia)
43m
August 5, 2021
#130: 119 Loyalty Ideas to Beat Covid – 19 (Short Summary)
8m
August 3, 2021
#129: Leveraging Loyalty Levers to Support COVID Education and Action in India
38m
July 29, 2021
#128: American Airlines & AAdvantage Loyalty Insights (Short Summary Show)
8m
July 27, 2021
#127: “The Loyalty Report 2021” with Bond Brand Loyalty
54m
July 22, 2021
#126: Loyalty Insights from Epsilon (Short Show Summary)
9m
July 20, 2021
#125: The Power of Podcasting to Drive Loyalty
28m
July 15, 2021
#124: Bringing Global Loyalty Innovation to Australia (Summary Show)
7m
July 13, 2021
#123: Bonus Episode – Epsilon Personalive Podcast
30m
July 9, 2021
#122: Loyalty Science Lab Insights
55m
July 8, 2021
#121: Five UK Consumer Trends to Watch (Short Summary Show)
7m
July 6, 2021
#120: Innovative Ideas Driving Banking Loyalty in South Africa
52m
July 1, 2021
#119: Loyalty in the Luxury Sector (Short Summary Show)
6m
June 29, 2021
#118: Secrets to Loyalty Success with Collinson’s Priyanka Lakhani
55m
June 24, 2021
#117: Covid Drives Digital Transformation (Short Summary Show)
7m
June 22, 2021
#116: Leveraging Loyalty to Build Your Brand with Epsilon’s Paul Davies
46m
June 17, 2021
#115: Loyalty Research and Insights from South Africa
7m
June 15, 2021
#114 – Does Your Loyalty Programme Need a Reality Check?
49m
June 10, 2021
#113: Flybuys – Loyalty Lessons from Australia’s Most Popular Loyalty Programme
7m
June 8, 2021
#112: Loyalty Challenges and Trends with Comarch’s Bart Demczuk
39m
June 3, 2021
#111: Skywards Insights – Expansion and Inspiration Pre-Covid
8m
June 1, 2021
#110: For Love or Money? Australian Loyalty Perspectives 2021 with Adam Posner
45m
May 27, 2021
#109: Let’s Talk Loyalty Partners with The Wise Marketer
7m
May 25, 2021
#108: Australian eCommerce Loyalty with Adore Beauty
30m
May 20, 2021
#107: Using Loyalty Levers for a Higher Purpose
6m
May 18, 2021
#106: Intense Competition Driving Loyalty Innovation by South Africa’s Old Mutual
27m
May 13, 2021
#105: Creating Customer Loyalty Through CX Excellence
6m
May 11, 2021
#104: Australian Loyalty Expertise with Sarah Richardson, Founder of the Australian Loyalty Association
7m
May 6, 2021
#103: Movies, Music and Sport – Passion Points to Drive Loyalty
6m
May 4, 2021
#102: The Science & Psychology of Human Engagement for Customer Loyalty
48m
April 29, 2021
#101: How You Can Leverage CSN Loyalty Experts for Your Loyalty Programme
6m
April 27, 2021
#100: Star Alliance’s Latest Loyalty Insights, Ideas and Innovation
50m
April 22, 2021
#99: Paula’s Predictions for Loyalty Marketing in 2020 – Summary Show
5m
April 20, 2021
#98: Innovative Technology Driving Loyalty – Whatsapp, Voice Marketing & Payment-led Loyalty
50m
April 15, 2021
#97: South African Loyalty Insights with Loyalty Expert – Deon Olivier
5m
April 13, 2021
#96: IAG Loyalty Shares New Trends including eStore, new Banking Propositions and Employee Loyalty
29m
April 8, 2021
#95: British Gas Rewards – Summary of Insights from this Award-Winning Loyalty Programme
5m
April 6, 2021
#94: Global Coalition Loyalty Insights with Payback’s CEO Bernhard Brugger
49m
April 1, 2021
#93: KPMG and The Truth About Customer Loyalt‪y‬ (Summary episode)
4m
March 30, 2021
#92: The Increasing Importance of Loyalty in a Changing Media Landscape with Epsilon
30m
March 25, 2021
#91: British Airways – Summary of Insights from Loyalty Manager Niall Rooney
5m
March 23, 2021
#90: Subscription Innovation Driving Restaurant Loyalty in South Afric‪a‬
44m
March 18, 2021
#89: Introduction to Earth Rewards – A Loyalty Solution for the Environmen‪t‬
4m
March 17, 2021
#88: Loyalty Innovation in China with Lagardère Travel Retail
47m
March 11, 2021
#87: Roma Football Club Connects with Loyal Fans
4m
March 9, 2021
#86: Coalition Loyalty in Colombia with Puntos Colombia
46m
March 4, 2021
#85: Why Loyalty Programs Fail – Summary Episod‪e‬
5m
March 2, 2021
#84: Virgin Red Loyalty Programme Launches in the U‪K‬
31m
February 25, 2021
#83: Summary of Loyalty in 7-Eleven Denmark with Managing Director Jesper Østergaard
6m
February 23, 2021
Global Airline Loyalty Programme Insights with Evert de Boer (#82)
40m
February 18, 2021
#81: Let’s Talk a LITTLE Loyalty – Summary of Interview with Loyalty Expert: Leanne Papaioannou
6m
February 16, 2021
#80: Loyalty Trends in APAC by Epsilon’s Ashish Sinha
40m
February 11, 2021
#79: Let’s Talk a LITTLE Loyalty – Summary of Loyalty Success and Storytelling in South Afric‪a‬
5m
February 9, 2021
#78: Yes Rewards from ENOC – Fuel, Food & Convenience Loyalty in UAE
42m
February 4, 2021
#77 – Let’s Talk a LITTLE Loyalty – Award-winning Loyalty Insights from the Middle East
5m
February 2, 2021
#76: Loyalty Programme Liability Management – Len Llaguno, Founder of Kyros Insights
40m
January 28, 2021
#75: Let’s Talk a LITTLE Loyalty – Summary of Interview with Mike Atkin – The Loyalty Guru
6m
January 26, 2021
#74: Australian Consumer Loyalty Research – Mark James CEO Customology
51m
January 21, 2021
#73: Let’s Talk a LITTLE Loyalty – Summary of 3Plus Telecomms Loyalty Programme in Ireland
6m
January 19, 2021
#72: Global Predictions for Loyalty Marketing in 2021
16m
January 14, 2021
#71: Let’s Talk a Little Loyalty – Raymond Rewards India
6m
January 12, 2021
#70: Ikea Family Club with Aaron Mitchell – Global VP Loyalty
54m
January 7, 2021
#69: Let’s Talk A Little Loyalty – Introduction
3m
January 5, 2021
#68: Mindful Marketing & Loyalty Insights from Scandinavia.
43m
December 31, 2020
#67: Loyalty for Small Companies – Driving Lucrative Loyalty
42m
December 24, 2020
#66: Loyalty Statistics & Loyalty Programme Performance in India – What Does Success Look Like
41m
December 17, 2020
#65: Paul Smitton talks Asia Miles, Innovative Ideas in Airline Loyalty and Preparing for Travel’s Inevitable Rebound
49m
December 10, 2020
#64: Customer Based Corporate Valuation – Daniel McCarthy of Emory University
51m
December 3, 2020
#63: Vodacom South Africa Launches Vodabucks
43m
November 26, 2020
#62: The Value of Loyalty Members as a Media Asset
47m
November 19, 2020
#61: Yuu Rewards, Hong Kong’s New Coalition Programme
40m
November 12, 2020
#60: BP Discusses Driving Loyalty in Fuel & Convenience Globally
45m
November 5, 2020
#59: Epsilon Talks 121 Loyalty, Contactless Loyalty and Emotional Loyalty
44m
October 29, 2020
#58: Global Loyalty Insights from Comarch’s Sidney Dunn
52m
October 22, 2020
#57: Award-winning loyalty programme in Mauritius – Wiiv Rewards
42m
October 15, 2020
#56: Head for Points – Interview with the UK’s leading website for frequent flyers
45m
October 8, 2020
#55: Vodafone UK’s Loyalty Programme – Very Me Rewards with Camilo Courtenay
31m
October 1, 2020
#54: The Role of Simplicity in Driving Customer Loyalty – B2B Marketer of the Year – Margaret Molloy
1h 1m
September 24, 2020
#53: Driving Loyalty in Shell worldwide – Pavel Los shares insights on his award-winning loyalty programmes
40m
September 17, 2020
#52: Connecting with Community for Local Loyalty – with Dr Chris Arnold
44m
September 10, 2020
#51: The Loyalty Magazine Awards
37m
September 3, 2020
#50: KPMG Customer Research – Connecting with The New Customer
25m
August 27, 2020
#49: ONE YEAR BIRTHDAY – Let’s Talk Loyalty – Loyalty Academy Competition
36m
August 20, 2020
#48: Etihad Guest – Loyalty Insights from Etihad Airways
32m
August 13, 2020
#47: Shirley King – Loyalty Program Manager, IHG Rewards Club & Kimpton Inner Circle
39m
August 6, 2020
#46: Dell’s Global Loyalty Lead – Exploring Gamification
1h 6m
July 30, 2020
#45: Loyalty Insights from India – Customer Strategy Network – Kunal Mohiuddin
37m
July 23, 2020
#44: Leveraging Subscriptions to Create the Ultimate Loyalty – Repeat Spend
50m
July 16, 2020
#43: Loyalty Marketing in B2B & Concepts Post-Covid – Dr David Cox
49m
July 9, 2020
#42: Loyalty Leadership using NPS and Customer Lifetime Value – with Rob Markey, Bain & Company
57m
July 2, 2020
#41: Bryan Pearson – Loyalty Personality of the Year and LoyaltyOne former CEO
52m
June 25, 2020
#40: Loyalty Lessons From Wharton School’s Professor of Marketing
39m
June 18, 2020
#39: Sky VIP UK with Head of Customer Loyalty, Rob Chandler
42m
June 11, 2020
#38: ebookers Bonus+ Rewards Programme
39m
June 4, 2020
#37: A Compelling Concept – Return on Loyalty
46m
May 28, 2020
#36: Rakuten Rewards
37m
May 21, 2020
#35: What the Brits Want From Loyalty
49m
May 14, 2020
#34: 119 Customer Loyalty Ideas to beat COVID-19
48m
May 7, 2020
#33: Loyalty Insights from Epsilon
36m
May 3, 2020
#32: Advantage & American Airlines – Caring for Loyal Customers through Challenging Times
33m
April 23, 2020
#31: Innovative Ideas and Emerging Tech in Loyalty
36m
April 16, 2020
#30: (Before Covid 19) Five UK Trends for 2020
16m
April 9, 2020
#29: Rewarding Loyalty with Luxury Experiences.
40m
April 2, 2020
#28: Corona Virus Challenges – Solutions for Convenience Retailers
25m
March 26, 2020
#27: Customer Loyalty and Landscape Research – South African Insights
42m
March 19, 2020
#26: Australia’s Favourite Loyalty Programme – flybuys – 5 Lessons Learned in 25 Years
41m
March 12, 2020
#25: Skywards – Loyalty Programme for Emirates and Fly Dubai – Interview with Dr Nejib Ben Khedher
45m
March 6, 2020
#24: Loyalty Academy and The Wise Marketer – Partnership Announcement
54m
March 4, 2020
#23: Dan Gipple on Leveraging Loyalty Psychology to Drive Social Change.
23m
February 26, 2020
#22: Driving Loyalty Using CX or “Customer Experience” Mindset
46m
February 26, 2020
#21: Loyalty Lessons from Australia
33m
February 26, 2020
#20: Leveraging customer passions for your loyalty programme.
46m
February 26, 2020
#19: Loyalty Experts Worldwide – An Interview with the “Customer Strategy Network”
45m
February 26, 2020
#18: Trends in Loyalty – My Predictions for 2020
13m
February 26, 2020
#17: Deon Olivier Discusses Fuel Loyalty, Health Insurance Loyalty and Propositions for Finance
1h 3m
February 26, 2020
#16: British Gas Rewards – Award Winning Loyalty Programme
50m
February 26, 2020
#15: KPMG Global Report – The Truth About Customer Loyalty
51m
February 26, 2020
#14: British Airways Executive Club – Airline Loyalty Insights
35m
February 26, 2020
#13: Earth Rewards – A Loyalty Solution for the Environment
50m
February 26, 2020
#12: Award-winning Loyalty in Italy – AS Roma and Advice Group
38m
February 26, 2020
#11: Why Loyalty Programs Fail – FREE Report
47m
February 26, 2020
#10: Loyalty in 7-Eleven Denmark with Managing Director Jesper Østergaard
51m
February 26, 2020
#9: 7 Lessons from 7 Loyalty Experts
19m
February 26, 2020
#8: Lessons from a Loyalty Expert: Leanne Papaioannou
1h 1m
February 26, 2020
#7: Award-winning Loyalty Success and Storytelling in South Africa
46m
February 26, 2020
#6: Driving Loyalty Through Charity
1h 0m
February 26, 2020
#5: Award-winning Loyalty – Insights from the Middle East
53m
February 26, 2020
#4: The Loyalty Guru – An Interview with Mike Atkin
1h 2m
February 26, 2020
#3: Award-Winning Loyalty in Ireland
39m
February 26, 2020
#2: Award-winning Insights from India – Sanjeev Nichani, Raymond Rewards
48m
February 26, 2020
#1: Let’s Talk Loyalty
12m
February 26, 2020