Who We Are:

The website is owned and operated by Paula Thomas, a loyalty marketing professional based in Dubai, UAE.

The website and related podcast are targeted at the community of loyalty marketing professionals worldwide. It is a broadcast channel designed to inspire, educate and contribute to the world of loyalty marketing professionals.

What Personal Data We Collect and Why We Collect It:

We currently collect email addresses for marketing purposes that visitors choose to supply – or not. We collect these in order to communicate our podcasts each week, which may include commercial content such as products that can be purchased, as well as links to our sponsors and distribution partners.

In the future, we may ask for additional details such as your date of birth or preferences for how we communicate we you or why. We will be clear about what we are asking for and how we plan to use any additional information.

Our intention is to always allow our visitors full control of your data. Our intention is only to market to you with your full and informed consent.

We collect information about you and your visits to our site and services in order to:

Provide you with the content that our website hosts

Improve our website and services

Understand who is interested in our content to ensure we remain relevant to visitors, listeners and sponsors.

Ensure the security of our website

Send you more relevant content generally, using anonymous or pseudonymized personal data, and market to you specifically, such as through email and web retargeting.

Emails send to us with other enquiries will not be used for marketing purposes.

Sharing Policy:

“Let’s Talk Loyalty will not and will never share, sell, or otherwise reveal your full email address or other information to any third party. Email domains may be shared in order for advertisers to understand what companies are listening however this will never include the full email address – only the company name. Email addresses you supply are only available to the owner, employees and contractors managing this information for purposes of sending out our weekly episode e-mails or related information. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not explicitly consented to.

Cookies and Analytics:

If you visit our site, a cookie may be used to track that visit. This information is used to understand traffic patterns over time both individually and collectively.

We use google analytics or other software to understand what’s happening on our website.

From time to time, we may embed content from other websites on our website. Articles on such sites may include embedded content (e.g. videos, images, articles, etc.). which behave in the exact same way as if you the visitor has visited the other website.

How long we retain your data:

We will retain the data you supply us indefinitely. Unless of course you ask us to remove or delete it. Any requests will be actioned immediately. We commit to ensure deletion within 7 days.

This site and all communications we send gives users the option to instantly opt-out/unsubscribe from mailings and to cease receiving all future communications. 

What rights you have over your data

At any time, you can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data:

We have chosen what we believe is the best email marketing platform – Mailchimp. Your data is protected by their years of global experience and policies.

What data breach procedures we have in place:

Should a data breach occur, we will notify affected users as soon as possible.

Changes to this Policy:

This policy was created on February 23rd 2020 and will be reviewed from time to time. We reserve the right to update this privacy policy at any time without prior notice. Upon a material change in policy, we will advise this in our emails. Your continued use of the website and/or its services will constitute your consent to the updated policy.