Title
Duration
Published
#181: International Loyalty Awards 2022
34
January 27, 2022
#180: Loyalty Partner Insights from Epsilon’s Tamara Oliverio and Julie Smith (Short Summary Show)
8m
January 25, 2022
#179: Irish Loyalty Summit and Awards 2022
32m
January 20, 2022
#178: Loyalty Partner Insights from Comarch’s Sidney Dunn (Short Summary Show)
9m
January 18, 2022
#177: Subscription Programmes as a Must-Have Tool for Brand Success
49m
January 13, 2022
#176: Award-Winning Coalition Loyalty Program in Mauritius (Short Summary Show)
7m
January 13, 2022
#175: eBucks South Africa Wins Best Loyalty Programme of the Year 2021 AGAIN!
43m
January 6, 2022
#174: UK Travel Loyalty Expert Insights from “Head for Points” (Short Summary Show)
8m
January 4, 2022
#173: Education and Inspiration – Ideas for Airline Loyalty Professionals
45m
December 30, 2021
#172: Vodafone’s Very Me – Partnerships Short Show Summary
8m
December 29, 2021
#171: Loyalty Insights from Italy
51m
December 23, 2021
#170: The Role of Simplicity Driving Success & Advocacy (Short Summary Show)
9m
December 21, 2021
#169: Panera Bread Shares Insights on its Powerful, Disruptive Approach to Customer Loyalty.
35m
December 16, 2021
#168: Shell Shares Key Insights for it’s award-winning UK & China Programmes (Show Summary)
8m
December 14, 2021
#167: Fred Reichheld – Loyalty Industry Legend – Launches “Winning On Purpose – the Unbeatable Strategy of Loving Customers”
54m
December 9, 2021
#166: Community, Connection and Neuro-Diversity – Loyalty-led Marketing with Dr Chris Arnold (Short Summary Show)
9m
December 7, 2021
#165: 2022 Loyalty Trends, Gamification and Subscription with Epsilon’s Vice President of Loyalty Strategy
51m
December 2, 2021
#164: Loyalty Magazine Awards – now the International Loyalty Awards (Short Show Summary)
7m
November 30, 2021
#163: Accor’s Live Limitless Programme Focuses on Passion and Partnerships
43m
November 25, 2021
#162: KPMG Consumer Research Post-Covid Priorities (Short Summary Show)
7m
November 23, 2021
#161: 7-Eleven Shares Secrets to Success & Driving Loyalty with 7Rewards
41m
November 18, 2021
#160: Let’s Talk Loyalty’s First Birthday Episode (Short Show Summary)
9m
November 16, 2021
#159: Sports Loyalty – Innovation with UK Premier League Football Club Launch of “My Arsenal Rewards”
47m
November 11, 2021
#158: Effortless and Emotional Loyalty Concepts from Etihad Guest (Short Show Summary)
8m
November 9, 2021
#157: L’Oreal, Wyndham Hotels and Toys R Us – Loyalty Insights with Alyssa Callahan
38m
November 4, 2021
#156: Kimpton Hotels Loyalty Insights with Shirley King (Short Summary Show)
8m
November 2, 2021
#155: Emirates Skywards – Driving Success Through Personalisation, Partners & New Propositions
43m
October 28, 2021
#154: Dell’s Advantage Loyalty Program (Short Summary Show)
7m
October 26, 2021
#153: New Zealand Loyalty Expert Shares Exciting Airline & Grocery Loyalty Insights
49m
October 21, 2021
#152: Expert Insights from a Loyalty Leader in India (Short Summary Show)
9m
October 19, 2021
#151: Connecting with Customers through Compelling Content & Experiences
43m
October 14, 2021
#150: Subscription Loyalty – Lessons and Insights (Short Summary Show)
8m
October 12, 2021
#149: Creative Airline Loyalty Concepts from Comarch – Prepaid, Subscription or Unlimited Travel?
52m
October 7, 2021
#148: B2B Loyalty Characteristics and Case Studies (Short Show Summary)
8m
October 5, 2021
#147: Flying Blue from Air France KLM Group – Loyalty & Partnerships Insights
40m
September 30, 2021
#146: Loyalty Leadership with Bain & Company’s Rob Markey (Short Show Summary)
8m
September 28, 2021
#145: South African Consumer Loyalty Insights 2021
50m
September 23, 2021
#144: Bryan Pearson of LoyaltyOne Former CEO – Short Summary Show
9m
September 21, 2021
#143: Subscription (Paid) Loyalty in Hotels, Coffee Chains and Airlines – What’s Working?
56m
September 16, 2021
#142: An Innovative Loyalty Model from Wharton’s Professor of Marketing, Peter Fader (Short Summary Show)
9m
September 14, 2021
#141: Loyalty Excellence and Innovation with AA Smartfuel New Zealand
40m
September 9, 2021
#140: Sky VIP Loyalty Programme in the UK (Short Show Summary)
11m
September 7, 2021
#139: Data Laws and Data and Privacy Health Checks for Loyalty Professionals
42m
September 2, 2021
#138: ebookers.com – Online Travel Agency Loyalty (Short Summary Show)
6m
August 31, 2021
#137: TWO YEAR ANNIVERSARY – Let’s Talk Loyalty Celebrates with The Wise Marketer and Loyalty Academy
46m
August 26, 2021
#136: Return on Loyalty (Short Summary Show)
9m
August 24, 2021
#135: Loyalty Industry Innovation – RENT Should Be Rewarding
52m
August 19, 2021
#134: Rakuten Rewards (Short Show Summary)
7m
August 17, 2021
#133: Livelo’s Loyalty Leadership in Brazil
49m
August 12, 2021
#132: What the Brits Want from Loyalty (Short Summary Show)
8m
August 10, 2021
#131: Luxury Shopping Centre Loyalty Launch – Galerija Belgrade (Serbia)
43m
August 5, 2021
#130: 119 Loyalty Ideas to Beat Covid – 19 (Short Summary)
8m
August 3, 2021
#129: Leveraging Loyalty Levers to Support COVID Education and Action in India
38m
July 29, 2021
#128: American Airlines & AAdvantage Loyalty Insights (Short Summary Show)
8m
July 27, 2021
#127: “The Loyalty Report 2021” with Bond Brand Loyalty
54m
July 22, 2021
#126: Loyalty Insights from Epsilon (Short Show Summary)
9m
July 20, 2021
#125: The Power of Podcasting to Drive Loyalty
28m
July 15, 2021
#124: Bringing Global Loyalty Innovation to Australia (Summary Show)
7m
July 13, 2021
#123: Bonus Episode – Epsilon Personalive Podcast
30m
July 9, 2021
#122: Loyalty Science Lab Insights
55m
July 8, 2021
#121: Five UK Consumer Trends to Watch (Short Summary Show)
7m
July 6, 2021
#120: Innovative Ideas Driving Banking Loyalty in South Africa
52m
July 1, 2021
#119: Loyalty in the Luxury Sector (Short Summary Show)
6m
June 29, 2021
#118: Secrets to Loyalty Success with Collinson’s Priyanka Lakhani
55m
June 24, 2021
#117: Covid Drives Digital Transformation (Short Summary Show)
7m
June 22, 2021
#116: Leveraging Loyalty to Build Your Brand with Epsilon’s Paul Davies
46m
June 17, 2021
#115: Loyalty Research and Insights from South Africa
7m
June 15, 2021
#114 – Does Your Loyalty Programme Need a Reality Check?
49m
June 10, 2021
#113: Flybuys – Loyalty Lessons from Australia’s Most Popular Loyalty Programme
7m
June 8, 2021
#112: Loyalty Challenges and Trends with Comarch’s Bart Demczuk
39m
June 3, 2021
#111: Skywards Insights – Expansion and Inspiration Pre-Covid
8m
June 1, 2021
#110: For Love or Money? Australian Loyalty Perspectives 2021 with Adam Posner
45m
May 27, 2021
#109: Let’s Talk Loyalty Partners with The Wise Marketer
7m
May 25, 2021
#108: Australian eCommerce Loyalty with Adore Beauty
30m
May 20, 2021
#107: Using Loyalty Levers for a Higher Purpose
6m
May 18, 2021
#106: Intense Competition Driving Loyalty Innovation by South Africa’s Old Mutual
27m
May 13, 2021
#105: Creating Customer Loyalty Through CX Excellence
6m
May 11, 2021
#104: Australian Loyalty Expertise with Sarah Richardson, Founder of the Australian Loyalty Association
7m
May 6, 2021
#103: Movies, Music and Sport – Passion Points to Drive Loyalty
6m
May 6, 2021
#102: The Science & Psychology of Human Engagement for Customer Loyalty
48m
April 29, 2021
#101: How You Can Leverage CSN Loyalty Experts for Your Loyalty Programme
6m
April 27, 2021
#100: Star Alliance’s Latest Loyalty Insights, Ideas and Innovation
50m
April 22, 2021
#99: Paula’s Predictions for Loyalty Marketing in 2020 – Summary Show
5m
April 20, 2021
#98: Innovative Technology Driving Loyalty – Whatsapp, Voice Marketing & Payment-led Loyalty
50m
April 15, 2021
#97: South African Loyalty Insights with Loyalty Expert – Deon Olivier
5m
April 13, 2021
#96: IAG Loyalty Shares New Trends including eStore, new Banking Propositions and Employee Loyalty
29m
April 8, 2021
#95: British Gas Rewards – Summary of Insights from this Award-Winning Loyalty Programme
5m
April 6, 2021
#94: Global Coalition Loyalty Insights with Payback’s CEO Bernhard Brugger
49m
April 1, 2021
#93: KPMG and The Truth About Customer Loyalt‪y‬ (summary episode)
4m
March 30, 2021
#92: The Increasing Importance of Loyalty in a Changing Media Landscape with Epsilon
30m
March 25, 2021
#91: British Airways – Summary of Insights from Loyalty Manager Niall Rooney
5m
March 23, 2021
#90: Subscription Innovation Driving Restaurant Loyalty in South Afric‪a‬
44m
March 18, 2021
#89: Introduction to Earth Rewards – A Loyalty Solution for the Environmen‪t‬
4m
March 17, 2021
#88: Loyalty Innovation in China with Lagardère Travel Retail
47m
March 11, 2021
#87: Roma Football Club Connects with Loyal Fans
4m
March 9, 2021
#86: Coalition Loyalty in Colombia with Puntos Colombia
46m
March 4, 2021
#85: Why Loyalty Programs Fail – Summary Episod‪e‬
5m
March 2, 2021
#84: Virgin Red Loyalty Programme Launches in the U‪K‬
31m
February 25, 2021
#83: Summary of Loyalty in 7-Eleven Denmark with Managing Director Jesper Østergaard
6m
February 23, 2021
#82: Global Airline Loyalty Programme Insights with Evert de Boer
40m
February 18, 2021
#81: Let’s Talk a LITTLE Loyalty – Summary of Interview with Loyalty Expert: Leanne Papaioannou
6m
February 16, 2021
#80: Loyalty Trends in APAC by Epsilon’s Ashish Sinha
40m
February 11, 2021
#79: Let’s Talk a LITTLE Loyalty – Summary of Loyalty Success and Storytelling in South Afric‪a‬
5m
February 9, 2021
#78: Yes Rewards from ENOC – Fuel, Food & Convenience Loyalty in UAE
42m
February 4, 2021
#77 – Let’s Talk a LITTLE Loyalty – Award-winning Loyalty Insights from the Middle East
5m
February 2, 2021
#76: Loyalty Programme Liability Management – Len Llaguno, Founder of Kyros Insights
40m
January 28, 2021
#75: Let’s Talk a LITTLE Loyalty – Summary of Interview with Mike Atkin – The Loyalty Guru
6m
January 26, 2021
#74: Australian Consumer Loyalty Research – Mark James CEO Customology
51m
January 21, 2021
#73: Let’s Talk a LITTLE Loyalty – Summary of 3Plus Telecomms Loyalty Programme in Ireland
6m
January 19, 2021
#72: Global Predictions for Loyalty Marketing in 2021
16m
January 14, 2021
#71: Let’s Talk a Little Loyalty – Raymond Rewards India
6m
January 12, 2021
#70: Ikea Family Club with Aaron Mitchell – Global VP Loyalty
54m
January 7, 2021
#69: Let’s Talk A Little Loyalty – Introduction
3m
January 5, 2021
#68: Mindful Marketing & Loyalty Insights from Scandinavia.
43m
December 31, 2020
#67: Loyalty for Small Companies – Driving Lucrative Loyalty
42m
December 24, 2020
#66: Loyalty Statistics & Loyalty Programme Performance in India – What Does Success Look Like
41m
December 17, 2020
#65: Paul Smitton talks Asia Miles, Innovative Ideas in Airline Loyalty and Preparing for Travel’s Inevitable Rebound
49m
December 10, 2020
#64: Customer Based Corporate Valuation – Daniel McCarthy of Emory University
51m
December 3, 2020
#63: Vodacom South Africa Launches Vodabucks
43m
November 26, 2020
#62: The Value of Loyalty Members as a Media Asset
47m
November 19, 2020
#61: Yuu Rewards, Hong Kong’s New Coalition Programme
40m
November 12, 2020
#60: BP Discusses Driving Loyalty in Fuel & Convenience Globally
45m
November 5, 2020
#59: Epsilon Talks 121 Loyalty, Contactless Loyalty and Emotional Loyalty
44m
October 29, 2020
#58: Global Loyalty Insights from Comarch’s Sidney Dunn
52m
October 22, 2020
#57: Award-winning loyalty programme in Mauritius – Wiiv Rewards
42m
October 15, 2020
#56: Head for Points – Interview with the UK’s leading website for frequent flyers
45m
October 8, 2020
#55: Vodafone UK’s Loyalty Programme – Very Me Rewards with Camilo Courtenay
31m
October 1, 2020
#54: The Role of Simplicity in Driving Customer Loyalty – B2B Marketer of the Year – Margaret Molloy
1h 1m
September 24, 2020
#53: Driving Loyalty in Shell worldwide – Pavel Los shares insights on his award-winning loyalty programmes
40m
September 17, 2020
#52: Connecting with Community for Local Loyalty – with Dr Chris Arnold
44m
September 10, 2020
#51: The Loyalty Magazine Awards
37m
September 3, 2020
#50: KPMG Customer Research – Connecting with The New Customer
25m
August 27, 2020
#49: ONE YEAR BIRTHDAY – Let’s Talk Loyalty – Loyalty Academy Competition
36m
August 20, 2020
#48: Etihad Guest – Loyalty Insights from Etihad Airways
32m
August 13, 2020
#47: Shirley King – Loyalty Program Manager, IHG Rewards Club & Kimpton Inner Circle
39m
August 6, 2020
#46: Dell’s Global Loyalty Lead – Exploring Gamification
1h 6m
July 30, 2020
#45: Loyalty Insights from India – Customer Strategy Network – Kunal Mohiuddin
37m
July 23, 2020
#44: Leveraging Subscriptions to Create the Ultimate Loyalty – Repeat Spend
50m
July 16, 2020
#43: Loyalty Marketing in B2B & Concepts Post-Covid – Dr David Cox
49m
July 9, 2020
#42: Loyalty Leadership using NPS and Customer Lifetime Value – with Rob Markey, Bain & Company
57m
July 2, 2020
#41: Bryan Pearson – Loyalty Personality of the Year and LoyaltyOne former CEO
52m
June 25, 2020
#40: Loyalty Lessons From Wharton School’s Professor of Marketing
39m
June 18, 2020
#39: Sky VIP UK with Head of Customer Loyalty, Rob Chandler
42m
June 11, 2020
#38: ebookers Bonus+ Rewards Programme
39m
June 4, 2020
#37: A Compelling Concept – Return on Loyalty
46m
May 28, 2020
#36: Rakuten Rewards
37m
May 21, 2020
#35: What the Brits Want From Loyalty
49m
May 14, 2020
#34: 119 Customer Loyalty Ideas to beat COVID-19
48m
May 7, 2020
#33: Loyalty Insights from Epsilon
36m
May 3, 2020
#32: AAdvantage & American Airlines – Caring for Loyal Customers through Challenging Times
33m
April 23, 2020
#31: Innovative Ideas and Emerging Tech in Loyalty
36m
April 16, 2020
#30: (Before Covid 19) Five UK Trends for 2020
16m
April 9, 2020
#29: Rewarding Loyalty with Luxury Experiences.
40m
April 2, 2020
#28: Corona Virus Challenges – Solutions for Convenience Retailers
25m
March 26, 2020
#27: Customer Loyalty and Landscape Research – South African Insights
42m
March 19, 2020
#26: Australia’s Favourite Loyalty Programme – flybuys – 5 Lessons Learned in 25 Years
41m
March 12, 2020
#25: Skywards – Loyalty Programme for Emirates and Fly Dubai – Interview with Dr Nejib Ben Khedher
45m
March 6, 2020
#24: Loyalty Academy and The Wise Marketer – Partnership Announcement
54m
March 4, 2020
#23: Dan Gipple on Leveraging Loyalty Psychology to Drive Social Change.
23m
February 26, 2020
#22: Driving Loyalty Using CX or “Customer Experience” Mindset
46m
February 26, 2020
#21: Loyalty Lessons from Australia
33m
February 26, 2020
#20: Leveraging customer passions for your loyalty programme.
46m
February 26, 2020
#19: Loyalty Experts Worldwide – An Interview with the “Customer Strategy Network”
45m
February 26, 2020
#18: Trends in Loyalty – My Predictions for 2020
13m
February 26, 2020
#17: Deon Olivier Discusses Fuel Loyalty, Health Insurance Loyalty and Propositions for Finance
1h 3m
February 26, 2020
#16: British Gas Rewards – Award Winning Loyalty Programme
50m
February 26, 2020
#15: KPMG Global Report – The Truth About Customer Loyalty
51m
February 26, 2020
#14: British Airways Executive Club – Airline Loyalty Insights
35m
February 26, 2020
#13: Earth Rewards – A Loyalty Solution for the Environment
50m
February 26, 2020
#12: Award-winning Loyalty in Italy – AS Roma and Advice Group
38m
February 26, 2020
#11: Why Loyalty Programs Fail – FREE Report
47m
February 26, 2020
#10: Loyalty in 7-Eleven Denmark with Managing Director Jesper Østergaard
51m
February 26, 2020
#9: 7 Lessons from 7 Loyalty Experts
19m
February 26, 2020
#8: Lessons from a Loyalty Expert: Leanne Papaioannou
1h 1m
February 26, 2020
#7: Award-winning Loyalty Success and Storytelling in South Africa
46m
February 26, 2020
#6: Driving Loyalty Through Charity
1h 0m
February 26, 2020
#5: Award-winning Loyalty – Insights from the Middle East
53m
February 26, 2020
#4: The Loyalty Guru – An Interview with Mike Atkin
1h 2m
February 26, 2020
#3: Award-Winning Loyalty in Ireland
39m
February 26, 2020
#2: Award-winning Insights from India – Sanjeev Nichani, Raymond Rewards
48m
February 26, 2020
#1: Let’s Talk Loyalty
12m
February 26, 2020