Vietnam Airlines Shares Lotusmiles Loyalty Insights

Let’s Talk Loyalty turns FIVE Today! Announcing Partnership with Capillary Technologies

This episode is also available in audio format on our Let's Talk Loyalty podcast. Today is a truly momentous day for us...

48:35 mins

PAYBACK (Germany) Shares Its Latest World Class Successes

This episode is also available in audio format on our Let's Talk Loyalty podcast. PAYBACK is an award-winning customer ...

36:22 mins

Global Hotel Loyalty Insights with GHA Discovery

This episode is also available in audio format on our Let's Talk Loyalty podcast. Today’s guest is a speaker at the u...

39:07 mins

Pizza Hut Shares Insights as It Grows Customer Loyalty Globally from Dubai

This episode is also available in audio format on our Let's Talk Loyalty podcast. Today’s guest is here in studio wit...

37:01 mins

Etihad Guest Celebrates 10 Million Members and a New Era

This episode is also available in audio format on our Let's Talk Loyalty podcast. Etihad Airways is the national airlin...

32:22 mins

Australian Retail Loyalty Insights Report Highlights

This episode is also available in audio format on our Let's Talk Loyalty podcast. This year, Let's Talk Loyalty is trav...

29:32 mins

IHG One Rewards from IHG Hotels and Resorts

This episode is also available in audio format on our Let's Talk Loyalty podcast. Today’s guest is another industry l...

27:53 mins

Insights on Emotional Loyalty with Comarch’s Jessica Lavigne

This episode is also available in audio format on our Let's Talk Loyalty podcast. The idea of “emotional loyalty” h...

39:08 mins

Marigold’s Top Ten Tips to Drive Lifelong Relationships and Greater Returns

This episode is also available in audio format on our Let's Talk Loyalty podcast. Most marketers today are facing a per...

31:44 mins

Meeting Dr Anna Pruska (CEO) and Piotr Kozlowski of Comarch at CUG

This episode is also available in audio format on our Let's Talk Loyalty podcast. This episode is very different to our...

19:50 mins

WestJet’s Loyalty Transformation & Evolution

This episode is available in audio format on our Let's Talk Loyalty podcast Today’s episode features a fascinating co...

35:26 mins

Loyalty TV LIVE with Mastercard – Influencing and Winning Loyalty in an Age of Choice

This episode is also available in audio format on our Let's Talk Loyalty podcast. Mastercard recently hosted its latest...

31:03 mins

Langham Hospitality Group Launches “Brilliant by Langham”

This episode is also available in audio format on our Let's Talk Loyalty podcast. The Langham Hospitality Group recen...

33:17 mins

Canadian Automobile Association Shares the Power of Membership Mindset

This episode is also available in audio format on our Let's Talk Loyalty podcast. Today’s interview features a return...

42:56 mins

Singapore Airlines Launches Kris+ in Australia

Today brings another exciting opportunity to discuss airline loyalty and share the story of the launch of Kris+ from Sin...

34:04 mins

Meet adjoe – Exciting Adtech that Rewards Gaming for Programs and Members Alike

Today, we're featuring an innovative adtech company called adjoe, which has just joined us as a partner and sponsor of o...

36:31 mins

Finnair Launches Finnair Plus

Today we’re delighted to be meeting Finnair, one of the world’s oldest airlines, founded 1923, which operates a netw...

30:20 mins

Royal Automobile Club Victoria Shares Strategies to Drive Member Engagement and Retention

We’re back today in Australia with a brand and business that was founded way back in 1903. The Royal Automobile Club ...

27:09 min

The Bonus Awards Celebrate Loyalty Excellence in Germany and Beyond

Our guest today, Ulf Gunnar Switalski, is a loyalty expert in Germany. Ulf is the author of two books on how to use the...

32:31 mins

Under Armour Shares UA Rewards

Today’s conversation features Under Armour, a leading inventor, marketer, and distributor of branded athletic performa...

26:23 mins

Loyalty Lessons ex Starbucks USA – Joy Das Gupta

Today’s guest has an incredible career in loyalty, working for over thirteen years on many of the most exciting and in...

38:08 mins

Meliá Rewards Celebrates It’s 30th Anniversary

We’re back in the hotel industry today with ⁠Meliá Hotels International⁠, a Spanish hospitality group founded in ...

44:08 mins

Cathay Pacific Airways Updates Its Loyalty Positioning and Proposition

Today we learn the latest loyalty and lifestyle propositions from the Cathay Pacific Group, with Paul Smitton joining us...

37:08 mins

Epsilon UK Launches the Epsilon Loyalty Index Research Report

Today's episode features research from our friends in Epsilon, who have been focused discovering the underlying factors ...

49:28 mins

International Women’s Day – WiiN Webinar with LTL Hosts

March 8th is International Women’s Day around the world. To celebrate, ⁠Carly Neubauer⁠ created a very special we...

41:20 mins

Moët Hennessy, part of LVMH Shares Clos19 Loyalty Insights

Today’s episode features a loyalty program called ⁠Clos19⁠ from the iconic brand ⁠Moët Hennessy⁠, the Wines a...

38:55 mins

MGM Resorts International – Leveraging Loyalty to Win Hearts and Minds

This episode features another iconic brand - ⁠MGM Resorts⁠! Driving customer loyalty in the competitive entertainm...

38:39 mins

Loyalty Connect Global – Join this Loyalty Industry Flagship Event in Dubai

"⁠Loyalty Connect⁠" is being positioned as the flagship conference for the loyalty industry for 2024, taking place i...

28:13 mins

Starbucks Rewards Shares MENA Success (Starbucks is Our Listeners FAVORITE Loyalty Program)

⁠Starbucks⁠ is one of the world’s greatest brands and also our audience’s favorite loyalty program! As a truly ...

30:38 mins

Driving Member Engagement for the Super Retail Group in Australia

The ⁠Super Retail Group⁠ is one of Australia and New Zealand’s largest retailers, and a public company since 2004,...

45:23 mins

Omni Hotels and Resorts – Loyalty Insights from a Luxury Brand

Today, we are meeting ⁠Josh Belkin⁠, Vice President, Loyalty and Customer Engagement at ⁠Omni Hotels & Resorts...

33:18 mins

Expert Loyalty Insights for 2024 with Bright Insights Consulting

Today’s episode is available in both audio on "⁠Let's Talk Loyalty⁠" and in video format on ⁠www.Loyalty TV⁠....

41:18 mins

Flying Blue Going from Strength to Strength

This episode is available in audio form on "⁠Let's Talk Loyalty⁠" and also on ⁠www.Loyalty TV⁠. It has already ...

32:00 mins

yuu Rewards (Hong Kong) Shares Success with Digital Stamps and Gamification Strategies

Today’s episode is available in audio format as "Let's Talk Loyalty" and on video as "Loyalty TV". This interview fea...

44:55 mins

Loyalty Insights from the GCC and MENA Regions

This is our final episode of Let's Talk Loyalty and Loyalty TV for 2023. Imitation is the sincerest form of flattery, ...

42:43 mins

Loyalty in Russia, Russian Loyalty Awards and UAE Loyalty Conference

Hello and welcome to today’s episode of LTL and Loyalty TV. My guest today really opened my eyes to the massive loyal...

38:06 mins

The North Face – Driving Loyalty for the World’s Premier Exploration Company

This episode is perfect for those of you who love to spend time outdoors, and no doubt, you will also love this iconic o...

50:07 min

The Ford Motor Company Celebrates 120 Years of Loyal Customers!

Today's episode is the first time we are featuring an automotive brand as our guest, and we are delighted it’s such an...

39:00 mins

Loyalty in the Philippines – Telecom Giant Shares its Globe Rewards Successes

Today’s episode is also available as audio on the Let's Talk Loyalty Podcast. This episode features loyalty in the te...

38:21 mins

United Airline’s “Mileage Plus” – Luc Bondar Shares Loyalty Learnings and Success

United⁠ is now the largest airline in the world as measured by available seat miles, and its marketing is led by the i...

45:15 mins

Casey’s Digital Transformation (and Pizza’s) Driving Customer Loyalty and Retail Success

Today's episode features a loyal listener and friend of the show, ⁠Mike Templeton⁠, Head of Digital at Casey’s. �...

41:01 mins

Loyalty Methods – A Unique Approach Powering Iconic Brands

Loyalty Methods⁠ is the platform powering some iconic loyalty programs such as 7-Rewards, MGM Resorts and Western Unio...

44:22 mins

REI – (Recreational Equipment Incorporated) – Showcases the Principles Creating Customer Loyalty as a Co-Operative

Today's guest joins from a unique and inspirational brand which is guided by four pillars and values that guide everythi...

33:56 mins

The Asia Pacific Loyalty Awards

Sarah Richardson⁠ is the Founder and Advisory Board Chair of the ⁠Australian Loyalty Association⁠, and a great par...

27:10 min

Circle K’s Pokémon Go Partnership – An Award-Winning Game Driving Footfall

Today's episode features⁠ Circle K⁠, one of the world’s leading convenience and fuel retail businesses which opera...

35:31 mins

McDonald’s Rewards – Global Loyalty Insights

Today’s episode features a brand that has been at the TOP of our wish list to bring on the show over the past few year...

34:56 mins

Blind Loyalty – 101 Loyalty Concepts – Simplified

Today's episode of Let's Talk Loyalty and Loyalty TV features one of our favorite and most frequent guests on the show, ...

39:46 min

Driving Ancillary Revenue in Travel Loyalty Programs with Points and Plusgrade

Today’s guest is well known to everyone working in the travel loyalty industry globally. ⁠Danielle Brown⁠ is the C...

43:28 min

Loyalty Academy Announces FOUR Scholarship Prizes for Aspiring CLMP’s

Today’s episode celebrates our 4th birthday in Let’s Talk Loyalty, in partnership with our friends in ⁠The Wise Ma...

38:10 min

Dubai Golf Shares * Viya* – A Lifestyle Platform Driving Loyalty for Golf, Dining & Entertainment

Dubai Golf⁠ was established in 1988 and manages some of the best-loved golf clubs in the whole region, ⁠Emirates Gol...

34:54 min