Beyond Loyalty: IHG’s Personalized Touch for Every Member

Loyalty TV | Jul 11, 2024

Loyalty isn’t just about members sticking with your brand—it’s about your brand sticking with them. 💪 IHG One Rewards makes sure every member feels special by recognizing their individuality. 🎉

This episode is also available in audio format on our Let’s Talk Loyalty podcast.

Today’s guest is another industry leader who joined us in our studio in Dubai.

Rob Singleton is Director of Loyalty Programmes for IHG Hotels and Resorts, for India, the Middle East and Africa Region. 

IHG Hotels & Resorts is a global hospitality company with a family of 19 hotel brands, including  over 6,300 operating hotels in more than 100 countries. Approximately 345,000 people work across IHG’s hotels and corporate offices globally.

IHG One Rewards was the first hotel loyalty program ever launched, and remains one of the world’s largest hotel loyalty programmes today.

I hope you enjoy this conversation with Rob Singleton all about IHG One Rewards.

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