Loyalty programs are a powerful tool for customer engagement in many industries like airlines and hotels. 🌍 At WestJet, investing in loyalty is essential to stay ahead and offer real value to their best customers. 📈

WestJet is revamping their program to stay true to their core values: simplicity, accessibility, and value. 🎉 They’re focused on improving their program to make it work better for everyone. 🛠️

This episode is available in audio format on our Let’s Talk Loyalty podcast

Today’s episode features a fascinating conversation with WestJet, Canada’s second-biggest airline, as they embark on a significant transformation journey.

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Today, they operate to more than 100 destinations worldwide, with a team of over 14,000 people and nearly 200 aircraft.

Leading the loyalty evolution is Steve McClelland, Vice President of Loyalty Commercial & Business Development, and we are delighted to have him join us to share his early thoughts on how he plans to grow WestJet Rewards.

With thanks to the Loyalty and Awards conference team for this introduction.